custmer service officer
FIRST GULF BANK
Total years of experience :19 years, 6 Months
•All customers services duties, like (opening all kinds of accounts for retail & corporate, ATM Cards and cheque book issuance.
•Balancing of the internal accounts for cash and clearing.
•Oversee large payments made and received by the tellers (cash deposit/withdrawal, local and international remittances, time deposits, drafts, inward and outward clearing etc).
•Balancing of books for disputes regarding international and local payments (lost drafts, missing payments etc.)
•Auditing all the documents coming from teller like, cash deposit/cash withdrawal/internal transfer/inward &outward remittances.
•Auditing all inward &out ward checks clearing
Key Responsibilities and Accountabilities:
. All customers services duties, like (opening all kinds of accounts for retail & corporate, ATM Cards and cheque book issuance
. Sell all the products of bank (personal loan, housing loan, car loan).
. Satisfied all customer needs.
. Solving all kinds of customer problems.
. Develop PR campaigns to complement sales and marketing initiatives.
•Setup and handling of all cash activities.
•Sell all bank products (personal loan . housing, car )
• Handling all snags and discrepancies on remittances inward & outward (Payment enquiry SWIFT, Amendment SWIFT etc.)
•Reviewing inward and outward clearing reports, exceptions etc.
•Processed drafts and remittances in various currencies to destinations around the world.
•Coordinating with Treasury department for getting better exchange rates for customers.
Provide on the job training to new recruits.
•All customers services duties, like (opening all kinds of accounts for retail & corporate, ATM Cards and cheque book issuance.
•Balancing of the internal accounts for cash and clearing.
•Oversee large payments made and received by the tellers (cash deposit/withdrawal, local and international remittances, time deposits, drafts, inward and outward clearing etc).
•Balancing of books for disputes regarding international and local payments (lost drafts, missing payments etc.)
•Auditing all the documents coming from teller like, cash deposit/cash withdrawal/internal transfer/inward &outward remittances.
•Auditing all inward &out ward checks clearing
mix section between economics and finance that focus in finance and international trade and mange portfolio and money market(long and short).