Mussadiq Ali

VZ —
• Designed 15+ Jenkins declarative pipelines and GitHub Actions workflows with parallelized stages across dev/staging/prod
increased deployment frequency from bi-weekly to daily, enabling faster SLA delivery to enterprise clients.
• Dockerized 50+ NaaS microservices and deployed to production EKS clusters with Helm, HPA, and Cluster Autoscaler —
achieved zero-downtime rollouts, allowing the platform to absorb 3x traffic surges during enterprise onboarding without man
ual intervention.
• Implemented automated rollback triggers with health-check gates and pre-deploy security scans — zero failed production releases
in 6 months.

• Designed and managed AWS infrastructure (EC2, VPC, IAM, S3) for SaaS application workloads, configuring Auto Scaling
groups and least-privilege IAM policies — strengthened security posture and improved system reliability.
• Implemented Infrastructure as Code using Terraform and AWS CLI to automate cloud provisioning — reduced manual environ
ment setup effort by 60%, enabling repeatable, consistent configurations across environments.
• Built GitHub Actions CI/CD pipelines to automate deployment of Dockerized and Kubernetes-based workloads improved
release consistency across dev/staging/prod environments.

• Designed Prometheus + Grafana observability stack with CloudWatch integration, Splunk log aggregation, and PagerDuty alerting
(30+ dashboards) — reduced MTTR by 35%, shifting from reactive to proactive detection and saving 200+ support hours/quarter.
• Handled P1/P2 on-call incidents, authored runbooks and built Python/Bash auto-remediation scripts for top recurring failures —
repeat incidents cut by 50%, freeing engineering capacity equivalent to 1 FTE for feature development.
• Managed all production changes via ServiceNow ITIL workflows with approval gates; supported quarterly DR drills — maintained
99.9% uptime SLA, directly preserving Verizons enterprise customer contracts worth multi-million ARR.
• Assisted in provisioning and configuring core AWS resources (EC2, S3, VPC) under senior engineer guidance, maintaining envi
ronment stability for development workloads.
• Automated cloud resource provisioning and tagging using AWS CLI and Bash, reducing manual configuration overhead.
• Implemented IAM roles and least-privilege access policies, strengthening access control and supporting security audit compliance.
• Configured CloudWatch metrics and alarms for system health and resource quota monitoring, enabling early detection of perfor
mance bottlenecks.