Mall Operations
Tamdeed Projects
Total years of experience :7 years, 7 Months
Role: Radio communications, CCTV recordings, review, reports
writings
* Motivate, develop, coach, train, induct and formally appraise
employees to set
Performance standards recognize achievement and deal with
performance issues
* Supervise the activities and work volume of Call Centre (CC)
Customer Services
Representatives in attending to incoming customer enquiries and the
resolution of
Issues raised, in order to provide optimal service delivery
* Supervise the telephone account betting section with respect to the
maintenance of systems, procedures and customer service standards
and staff, arrangements
* Handling managerial duties in the absence of manager
Regular research and ensuring company’s success
Gulf experience.
Grand Hyatt features:
Grand Hyatt doha have 2 different features.Hotel and Residences.in hotel side we have
249 rooms.99grand suits, 68 sea views43 club suits, 17 grand suits 8grand executive
kingsuits with balconies, 10 almirgab suits, 2 presidetial suits and 2 royal suits.
Residences/villas -we have 99 villas.2 bedrooms, 3bedroom and 4 bedrooms all fitted
with living rooms, fully fitted kitchen and all with private car parks.
JOB RESPONSIBILITIES:
* Role: Radio communications, CCTV recordings, review, reports
writings
* Motivate, develop, coach, train, induct and formally appraise
employees to set
Performance standards recognize achievement and deal with
performance issues
* Supervise the activities and work volume of Call Centre (CC)
Customer Services
Representatives in attending to incoming customer enquiries and the
resolution of
Issues raised, in order to provide optimal service delivery
* Supervise the telephone account betting section with respect to the
maintenance of systems, procedures and customer service standards
and staff, arrangements
* Handling managerial duties in the absence of manager
Regular research and ensuring company’s success
Expert ability to assess threats and vulnerabilities in security plans and situation. Excellent physical fitness capable of providing personal security. Core Competencies
in
communication and information