ITC Operation Manager
Creative Closets
Total years of experience :17 years, 0 Months
& Responsibilities:
• Maintains organization's effectiveness and efficiency by defining, delivering, and
supporting strategic plans for implementing information technologies.
• Directs technological research by studying organization goals, strategies, practices, and
user projects.
• Completes projects by coordinating resources and timetables with user departments and
data center.
• Verifies application results by conducting system audits of technologies implemented.
• Recommends information technology strategies, policies, and procedures by evaluating
organization outcomes; identifying problems; evaluating trends; anticipating
requirements.
• Contributes to team effort by accomplishing related results as needed.
• Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe and
secure work environment; developing personal growth opportunities.
• Setting and reviewing budgets and managing cost.
Achievements:
• Rebuild and upgrade network infrastructure head office and branches.
• Build qualified data center to support technology requirements.
• Migrate mail system to cloud solution.
• Establish Call center serving customer across MENA regions.
• Connect the 22 branches over VoIP (open source PBX).
• Deploy Cyberoam firewall for all branches.
& Responsibilities:
• providing training and technical support for users with varying levels of IT knowledge and
competence;
• supervising other staff, such as help-desk technicians.
• setting up user accounts, permissions and passwords.
• working closely with other departments (application developers) .
& Responsibilities:
• Planning and implementing IT developments and undertaking project work.
• Installing, supporting and maintaining new hardware (Router & Switches) and software
infrastructure.
• Ensuring that all IT equipment complies with industry standards;
• Analyzing and resolving faults, ranging from a major system crash to a forgotten password.
• managing email, anti-spam and virus protection;
Achievements:
• Upgrade and deploy new cisco core switches, routers and edge switches.
• Impalement of MPLS router to 15 remote sites.
• Participate in upgrading datacenter.
Computer