IT Manager
Collection Prive
Total years of experience :17 years, 1 Months
• Installing, configuring and troubleshooting company servers including Active Directory, Exchange server, Backup server, NAS storage, Firewalls, and network infrastructure.
• Providing front-desk and back-end IT support for all employees within the entire organization with its 11 branches and locations.
• Maintaining the company’s IT asset management system, including license agreements using centralized software with asset discovery tool and complete asset lifecycle.
• Handling annual budget and checking cost effectiveness for the entire IT department.
• Designing, integrating, implementing and coordinating systems to each other.
• Troubleshooting and fixing all hardware and peripherals devices, computers, and network devices.
• Recommending information technology strategies, policies, and procedures by evaluating organization outcomes, identifying problems, evaluating trends, and anticipating requirements.
• Installing, configuring, and deploying anti-virus software and endpoint protection to servers and clients’ computers and monitoring efficiency.
• Configuring and maintaining regular backups using Windows server backup configuration
• Identifying opportunities where IT can make a difference to the business and advising management accordingly.
• Managing the introduction of an ERP system throughout the group to manage workflow, finance, HR and KPIs. This includes meeting with department and salon heads to determine their needs in order to customise the system with the implementing company accordingly.
• Arranging AMCs and SLAs with third party companies and ensuring they meet the company’s standards.
• Planning and installing system solutions with firewall devices, managing and maintaining centralized applications deployment, and Shared Distributed Folders.
• Implementing and maintaining the Exchange Server, mailboxes storage, internal and external messaging system, as well as storage backup.
• Coordinating with business entities to identify IT requirements for future development.
• Liaising with service suppliers to meet business demand and planning of implementation
• Supervising third party companies to ensure compliance with SLAs.
• Providing technical support and troubleshooting IT problems and incidents.
• Creating, modifying, and updating the standard software image which was installed on all computers.
• Completing the Incident Management Lifecycle for issues solved.
• Managing the complete IT procurement process which included identification of customer requirements, obtaining quotations, cost and product analysis, preparing purchase requests, and coordinating with the suppliers.
• Registration, modification, and maintaining IT equipments through the CMDB.
4 years study