Implementation Consultant – Oracle Hospitality Systems(Opera PMS V5&V9(Cloud),S&C)
Saudico Electronic Systems
Total years of experience :16 years, 5 Months
• Meeting with clients to determine requirements;
• Working with clients to define the scope of a project;
• Planning timescales and the resources needed;
• Clarifying a client's system specifications, understanding their work practices and the nature of their business;
• Travelling to customer sites;
• Liaising with staff at all levels of a client organization;
• Defining software, hardware and network requirements;
• Analyzing IT requirements within companies and giving independent and objective advice on the use of IT;
• Developing agreed solutions and implementing new systems;
• Presenting solutions in written or oral reports;
• Helping clients with change-management activities;
• Purchasing systems where appropriate;
• Designing, testing, installing and monitoring new systems;
• Preparing documentation and presenting progress reports to customers;
• Training for users;
• Being involved in sales and support, and where appropriate, maintaining contact with client organizations;
• Identifying potential clients and building and maintaining contacts
• Provide support on existing software applications which includes troubleshooting application issues, coding, testing and deploying the fix to the users.
• Resolve IT Help Desk tickets for business application efficiently and on-time.
• Provide support on existing software applications which includes troubleshooting application issues, coding, testing and deploying the fix to the users.
• Resolve IT Help Desk tickets for business application efficiently and on-time.
• Gather requirements, analyses, design and implement the changes needed in existing application to meet changing user requirements.
• Work closely with the Business Enterprise Implementation Team on the user acceptance test (UAT) of new systems to ensure a smooth handover to the Operations team.
• Create and maintain reports for different departments to meet new and changing business requirements.
• Assures that any issue resolution or application changes are following the process and standards defined in ITIL process guideline.
• Ensure compliance with all applicable policies & regular requirements on Information Security.
Database
respons to phone calles
help custmer
check in, and check out
Excellent