Transcription Specialist
Data Emote AI
Total des années d'expérience :8 years, 2 Mois
Understanding client specifications and noting any formatting or notation requests prior to completing the transcription.
Completing transcriptions in a timely manner and reviewing drafts for any spelling, grammar, or formatting errors, as well as other inconsistencies.
Adhering to all confidential guidelines and respecting sensitive information.
Communicating with the client or supervisor when there are issues.
Submitting completed drafts to clients and correcting any errors as per their feedback.
Keeping typing skills sharp by completing regular typing drills.
Creating and processing invoices.
Cross-checking invoices with payments and expenses to ensure accuracy.
Managing a company’s accounts payable and receivable.
Sending bills and invoices to clients.
Communicating with clients regarding billing and payments.
Cash Handling.
Recovery Posting.
Consignments cross verification.
Record maintaining.
Stock maintaining.
Coordination with branches.
Stock issuance.
Account Opening.
Ease of access to service.
Speed of response to customers.
Efficiency to resolving the issue on time.
Post service feedback and follow-up.
Managing CXM, M-Rabta.
Managing a team of representatives offering customer support.
Overseeing the customer service process.
Resolving customer complaints brought to your attention.
Conducting quality assurance surveys with customers and providing feedback to the management.
Possessing excellent product knowledge to enhance customer support.
Maintains a list of eligible vendors, particularly for upcoming bids.
Compilation of varied input to create a more competitive bid document.
Monitoring deadlines.
Checking on evaluation and contract negotiation.
Scan documents and print files, when needed.
Maintains tender files and arranges for archiving following the completion of the
tender.
Ensure proper use of office equipment and address any malfunctions.
Insert customer and account data by inputting text based and numerical information
from source documents within time limits.
Compile, verify accuracy and sort information according to prioritize to prepare
source data for computer entry.
Review data for deficiencies or errors, correct any incompatibilities if possible and
check output.
Research and obtain further information for incomplete documents.
Scan documents and print files, when needed.
Setting up computers and other hardware devices.
Starting operations by entering computer commands.
Providing printing services.
Monitoring error and stoppage messages.
Correcting errors, loading paper, and adjusting equipment settings.
Troubleshooting equipment malfunctions and software errors.
I have completed my HSSC from the Federal Board.