Human Resources Specialist
Al-Nasser Group
Total years of experience :14 years, 7 Months
•Implement manpower plans using all recruitment channels internally & externally.
•Conduct applicants selection process (CVs screening, testing, interviews and reference checks)
•Conduct new employee orientation program and coordinate the onboarding plan with managers.
•Update & create employees’ job descriptions & specifications.
•Implement, communicate and update company policies and procedures.
•Evaluate and resolve conflicts, disputes and labor relations to prevent future difficulties.
•Manage and arrange employee motivation & rewarding program.
•Conduct and analyze exit interviews with resigned employees and working on their retention.
•Conduct and analyze HR surveys and create action plan according to survey outcomes.
•Deal with resignation & termination processes including creating the required documents.
•Conduct awareness sessions with end users on PMS workflows and functionalities.
•Advise line managers and supervisors on performance management policies and procedures.
•Conduct Performance appraisal accuracy and fairness investigations.
•Analyze mid-year and annual performance appraisal results.
- Provide a wide range of day-to-day HR & administrative support to individuals and managers.
- Post job adds in recruitment channels.
- Shortlist & Screen candidates by reviewing their CVs depending on the job description.
- Conduct different types of interviews (Telephone, face to face and panel)
- Analyze and compile reports & data related to HR functions.
- Verify and maintain HR filling & documentation system.
- Coordinates medical insurance plans.
- Issue & maintain all kinds of HR letters from the centralized HR department.
- Check all kinds of payment requisitions according to the organization policies & procedures.
- Assist all applicants in filling the applications forms to be corrected and answering their inquiries.
Responsible for:
- Coordination with agents and the management from side and the customers on the other side.
- Receive Inquiries and answer them and log them in the system.
- Provide support to customers over the phone.
- Troubleshooting Customer’s problems.
- Handle complaints, even when handling unpleasant customers.
- Build a long-term relationship with the customer.
- Surveying customer satisfaction rate.
- Enter customer details and other information in an accurate and efficient manner to the relevant systems.
- Escalate issues to second liners or management, if necessary, as defined in the Escalation procedures.
