IT Manager
Dawat-e-Hadiyah (ITNC)
Total years of experience :5 years, 5 Months
● Transformed the IT department, leading strategic initiatives that cut system vulnerabilities by 35% and boosted efficiency by 20%.
● Implemented automation solutions for access control and auditing, reducing manual workload by 40% and enhancing system security.
● Revolutionized ticket management, utilizing ITSM tools to halve ticket resolution times for over 500 tickets, maintaining strict SLA compliance.
● Facilitated remote troubleshooting for over 150 clients, increasing operational efficiency by 20% via effective deployment of remote desktop tools.
● Directed the migration to Azure AD and Google Workspaces, revolutionizing collaboration and productivity for 12 remote teams; introduced automated workflows that saved 100+ hours monthly and enhanced data security measures by 30%.
● Administered IT systems across Windows, Mac, and Linux platforms, ensuring optimal performance and security for a 500+ user base.
● Led the management and configuration of IT infrastructure, ensuring uninterrupted operations and high availability of critical systems; implemented load balancing techniques that improved system reliability and increased uptime by 20%.
● Managed the full lifecycle of ERP system integrations, delivering enhanced data visibility and real-time reporting capabilities, boosting operational efficiency by 20% and reducing data retrieval time by 30%.
● Standardized and optimized SOPs for complex issues, leading to a 30% decrease in response time and empowering the team to deliver prompt and effective support solutions.
● Directed remote team support initiatives, ensuring streamlined collaboration and system availability across global time zones; drove a 20% boost in team productivity and 15% decrease in resolution time for technical issues.
● Developed and led training programs for staff on IT security and application use, raising awareness and reducing user-related incidents by 30%.