Sales Manager
Montillon Grand Horizon Beach Resort
Total years of experience :24 years, 0 Months
Signing Contract with Tour Operator
Implement new strategy to increase revenue and average room rate
Follow up with reservation department about reservation Feed the system with contracts rates and update the system when we got special offer
Communicate with accounting about the city ledger of each tour operator and the cash list companies
Follow up with guest regarding to the complains & solve it
Follow up with hotel web site and update it with new upgrade in service
Follow the front office daily operation
Make reports with reservation chart, revenue, occupancy & all operation report
Check rooms condition
Follow with F&B operation
Try to increase occupancy and take fast action and issue SPO in case its needed to avoid low occupancy
Prepare all the marketing data and send it to all tour operator
Arrange and manage big events such as conferences & big celebrations
In charge All reception operation
Choosing reception staff, bellman & concierge
Follow up with reservation department about reservation Feed the system with contracts rates and update the system when we got special offer
Communicate with accounting about the city ledger of each tour operator and the cash list companies
Give training to the front office staff
Make the schedule of the whole front office staff
Follow the front office daily operation
Handle the guest complains in case reception will not be able too
Check rooms condition
Folllow with F&B operation
involoved in kitchen operation
follow operation of the bar & main resturant during operation
Arrange and manage big events such as conferences & big celebrations
Signing cooperation contracts with hotels for definite markets
Making profit for the company by getting special offer rates for outside partners
Meeting with outbound partners, solving important issues due to the increasing volume of the customers
Making different market analysis and price comparison through different periods
Making statistic of the customer demands
Communication with hotel management, discuss of the upcoming season and rates
Establishing new connection with new partners in order to enlarge field of business and customers number
Support empty seats situation by complimentary & discounted room rates in order to reduce the loss
Helping guest relation department to get all the information about each hotels in order to be able to respond and answer any question or complain
Accommodation for the fam trip
Attend the exhibition which held outside Egypt
Prepare the list of the Director of Sales which company will invite to travel in road show
Main accomplishments: Making a lot of profit for the company
Make a very good personal & work relation with all the hotels
Minimize the company expenses by getting a lot of complimentary rooms for photographer, member of the company from other branches
Get the best rat offers to be very competitive with other tour operator
Close a lot of good deals for the company with hotels
Reason for leaving: Moved to be with my family in Estonia
Company data: Tourism, international enterprise, > 500 employees
Signing cooperation contracts with hotels for definite markets
Making profit for the company by getting special offer rates for outside partners
Meeting with outbound partners, solving important issues due to the increasing volume of the customers
Making different market analysis and price comparison through different periods
Making statistic of the customer demands
Communication with hotel management, discuss of the upcoming season and rates
Establishing new connection with new partners in order to enlarge field of business and customers number
Support empty seats situation by complimentary & discounted room rates in order to reduce the loss
Helping guest relation department to get all the information about each hotels in order to be able to respond and answer any question or complain
Accommodation for the fam trip
Attend the exhibition which held outside Egypt
Prepare the list of the Director of Sales which company will invite to travel in road show
Main accomplishments: Making a lot of profit for the company
Make a very good personal & work relation with all the hotels
Minimize the company expenses by getting a lot of complimentary rooms for photographer, member of the company from other branches
Get the best rat offers to be very competitive with other tour operator
Close a lot of good deals for the company with hotels
Reason for leaving: Better offer
Company data: Tourism, international enterprise, > 500 employees
Signing cooperation contracts with hotels for definite markets
Making profit for the company by getting special offer rates for outside partners
Meeting with outbound partners, solving important issues due to the increasing volume of the customers
Making different market analysis and price comparison through different periods
Making statistic of the customer demands
Communication with hotel management, discuss of the upcoming season and rates
Establishing new connection with new partners in order to enlarge field of business and customers number
Support empty seats situation by complimentary & discounted room rates in order to reduce the loss
Helping guest relation department to get all the information about each hotels in order to be able to respond and answer any question or complain
Accommodation for the fam trip
Attend the exhibition which held outside Egypt
Prepare the list of the Director of Sales which company will invite to travel in road show
Main accomplishments: Making a lot of profit for the company
Make a very good personal & work relation with all the hotels
Minimize the company expenses by getting a lot of complimentary rooms for photographer, member of the company from other branches
Get the best rat offers to be very competitive with other tour operator
Close a lot of good deals for the company with hotels
Reason for leaving: Better Offer
Company data: Tourism, international enterprise, > 500 employees
Signing Contract with Tour Operator
Implement new strategy to increase revenue and average room rate
Follow up with reservation department about reservation Feed the system with contracts rates and update the system when we got special offer
Communicate with accounting about the city ledger of each tour operator and the cash list companies
Follow up with guest regarding to the complains & solve it
Follow up with hotel web site and update it with new upgrade in service
Follow the front office daily operation
Make reports with reservation chart, revenue, occupancy & all operation report
Check rooms condition
Follow with F&B operation
Try to increase occupancy and take fast action and issue SPO in case its needed to avoid low occupancy
Prepare all the marketing data and send it to all tour operator
Arrange and manage big events such as conferences & big celebrations
Signing cooperation contracts with hotels for definite markets
Making profit for the company by getting special offer rates for outside partners
Meeting with outbound partners, solving important issues due to the increasing volume of the customers
Making different market analysis and price comparison through different periods
Making statistic of the customer demands
Communication with hotel management, discuss of the upcoming season and rates
Establishing new connection with new partners in order to enlarge field of business and customers number
Support empty seats situation by complimentary & discounted room rates in order to reduce the loss
Helping guest relation department to get all the information about each hotels in order to be able to respond and answer any question or complain
Main accomplishments: Making a lot of profit for the company
Organize TEZ tour 15 birthday in Sharm by getting 750 rooms complimentary, 15 suites, 15 villas
Make a very good personal & work relation with all the hotels
Minimize the company expenses by getting a lot of complimentary rooms for photographer, member of the company from other branches
Get the best rat offers to be very competitive with other tour operator
Close a lot of good deals for the company with hotels
Reason for leaving: No definite reason
Company data: Tourism, international enterprise, > 500 employees
In charge All reception operation
Choosing reception staff, bellman & concierge
Follow up with reservation department about reservation
Feed the system with contracts rates and update the system when we got spo
Communicate with accounting about the city ledger of each tour operator and the cash list companies
Give training to the front office staff
Make the schedule of the whole front office staff
Follow the front office daily operation
Handle the guest complains in case reception will not be able too
Check rooms condition
Follow up with hotels VIP guest and check their needs
Main accomplishments: Make the highest revenue since hotel opening during one month in operation
Make a hotel very well known regarding to the front office staff service
Choose the best candidates to work in front office department
Give staff a regular grainy curses to increase their experience and knowledge
A lot of repeaters guest
Make new contracts with new travel agency & replace sales
Responsible of the guest accommodation
Handle guest accommodation problem During their stay
Update the system with spo and new received rates
Check and inform agency in case their is error in the received reservation
Check arrival & departure time and number of guests
Prepare the invoices and voucher for the hotels
Check with hotels regarding stop sales and close it on the system if it's a critical situation
Calculate and inform the tour leader about the extra cost if the guest want to move to another hotel
Calculate and inform the tour leader if the guest want to extend his vacation and change his flaying date
Main accomplishments: Aware about tour operator business
Know how to calculate the package for each trip
More public relation because of more hotels which we work with
Work under pressure because of a lot of changes of charter flight time
More confidence to work under pressure
Make a proper filing system which is available & accurate
Mention daily reservation operation
Prepare today arrival and tomorrow for reception and give them the forecast emails and faxes for arrival
Control the hotel chart
Avoid overbooking & turn away situation
Increase the revenue of the hotel
Prepare daily, weekly & monthly reports
Filling all reservation forecast by end of the month
Full communication with all tour operator
Communicate with accounting to recheck hotel rates after put it to the system
Main accomplishments: I make the heights revenue since the opening in the hotel in August 2006
I avoid completely the hotel overbooking & turn away
I make a very strong and tide system in the reservation department
More accurate about feeding data to the system and rates
More communication with sales department for hotel benefit
More strong of making reservation reports
More familiar with system
Reason for leaving: Decide to change my career and work in tour operator
Company data: Tourism, international enterprise, > 500 employees
In charge All reception operation
Choosing reception staff, bellman & concierge
Follow up with reservation department about reservation
Feed the system with contracts rates and update the system when we got spo
Communicate with accounting about the city ledger of each tour operator and the cash list companies
Give training to the front office staff
Make the schedule of the whole front office staff
Follow the front office daily operation
Handle the guest complains in case reception will not be able too
Check rooms condition
Follow up with hotels VIP guest and check their needs
Make a proper filing system which is available & accurate
Mention daily reservation operation
Prepare today arrival and tomorrow for reception and give them the forecast emails and faxes for arrival
Control the hotel chart
Avoid overbooking & turn away situation
Increase the revenue of the hotel
Prepare daily, weekly & monthly reports
Filling all reservation forecast by end of the month
Full communication with all tour operator
Communicate with accounting to recheck hotel rates after put it to the system
Main accomplishments: Improve my Italian language as it was an italian club hotel
Become more experienced with reservation and it's process
Give support from time to time to reception when I'm able
Become more familiar with feeding the system with contracts and data
More professional regarding to reservation & revenue reports
Reason for leaving: Breyer offer inside the cam company
Company data: Tourism, international enterprise, > 500 employees
In charge of reception operation
Make the staff schedule for reception, bellman & concierge
C/in -out
Guest satisfaction & handling complains
Guest accommodation problems
Communication with tour operator to got arrival & departure times
Check room conditions
Prepare the weekly program for the whole hotel with animation and distributed it in the proper places
Main accomplishments: Improve my leadership skills
Train the trainer and choose better staff
Increase my italian language knowledge as it was an Italian club
Get knew to opera system as it was first time to work with this system
Responsible of all the VIP clients
Handling guest complains
Lost & fond department in charge
Checking operation in reception
Check restaurant and other outlets operation
Handling all the orientation and responsible for the show rooms
Responsible for the conferences rooms inside the hotel
Check in and check out groups
Making reception schedule for the staff
Main accomplishments: It was a good step in my CV
Got introduced slowly to management positions
A lot of experience regarding to VIP guests and their needs
More Confidence regarding to guest complains and fast solving problems
More communication skills gained from communicating with a lot of tour operator
Reason for leaving: Better offer
Company data: Tourism, private enterprise, > 500 employees
Following with reservation process
Communicating with travel agency in order to organize the way of work
Prepare reservation daily, weekly & monthly reports in order to evaluate the situation and have clear idea about future action
Handling with cash basis company to get the money on time before arrival
Inform reception and hotel different departments about orientation fam trips with it's details
Manage with reception in order to have smooth C/in for all the guests
Make my filling system in order to keep all the date save and available
Try to increase the revenue of the hotel by all the possible way
Avoid overbooking & turn any situation
Main accomplishments: I got a very good experience as it was international hotels work with different nationalities
After sometime of being work in reception I got chance to have reservation training
After I got training I was replacing reservation curing his vacation
After he left the hotel I got the chance go work in reservation department
Reason for leaving: Better offer with much better conditions
Hotel was 341 rooms
We work with different nationalities and in their days we had heavy c/in & c/out
Reception was so busy during day time and a lot of clients who as about several things
Following up with reception work
C/in-out
Checking reservation
Follow the hotel room rate & change it if it's not right
VIP guest
Orientation of tour operator
Guest satisfaction
Handling guest complains
Main accomplishments: Got more experienece in front office department
Got introduction of hotels rate & reservation
More information with tour operator as I was involved with them
More knowledge how to treat guest
More confidence rebating to the increase of my experience
Reason for leaving: Better offer inside the same company in another destination
It was a unique hotel Iberotel LIdo Sharm
Very classy hotel as it was almost all the rooms sea view
Very small hotels almost 70 rooms - 3 suites
Takes the shape of ship and so nice rooms and furniture
One of the most expensive hotels in Sharm at that moment
Making Check in/out, handling guest accommodation, guest move, solving guest problems, answer and forward phone calls, scoffing guest to their rooms, following up with guest complains, closing guest bills during C/out
Main accomplishments: I got a very good experience about hotels & also front office department as I had a good training
I worked manually as in the beginning there was no system
It was opening hotels so I had the chance to give help in all hotels department and check very small details in each room as we used to make inspection
Reason for leaving: Got better offer in another hotel, plus foreign management company left after a problem with the owner
During my work in Flamenco Beach Resort, I was lucky as had been chosen by the foreign management (Golden Tulip) to work as their translator in the office of the pre - opening, so I had the chance to work with hotel's G.M, rooms division manager, F.B manager & executive chef in one office so it's was really great experience
Company data: Tourism, private enterprise, > 500 employees
Higher education:
1994 - 1998 El Mansoura University (Egypt) - bachelor - specialty: Faculty of arts,
English department, minor specialty: English teacher
ADVANCED TRAINING