Mustafa Jabali

VIP Sales Supervisor at Wireless Mobile Data

• Kuwait
• My current job since January 2019

Wireless Mobile Data Co. (WiMD Co)
Duties and responsibilities:
•Insure to achieve Monthly and yearly target.
•Provide full information to the customers.
•Provide a best service to them for 24hour and sell them the best products and high speed.
•Follow up with the VIP customers and give them best offers.
•Arrange special offers for the Ministries and big companies especially for the higher managements.
•Have a weekly survey with exist VIP customers.
•Inform the VIP customers about the last offers we have and try to upgrade the package they have.
•Offer them alternatives products and provide solutions for they needs.
•Make monthly sales reports

Customer Care Supervisor

• January 2012 to December 2018

Wireless Mobile Data Co. (WiMD Co)
Duties and responsibilities:
•Solve the customer’s problems and get the complaint.
•Make the trouble shooting with the customers.
•Enter the customer’s details in the system.
•Monitor the towers we have if there is any problem on it
•Take appointment for the visit from the customers.
•Lead my team and train them.
•Insure there is cover in every shift.
•Monitor the work even after my duty finish.
•Contacts the other departments if there is any problem in our service and ensure it’s solved.
•Make daily weekly monthly and yearly reports.
•Check the Tickets with the NOC department.
•Insure the Engineer give a perfect service

Department Supervisor

• July 2009 to August 2012

Office Depot- Alshaya Group
Duties and responsibilities:
•Ordering and maintaining stock levels in store.
•Supporting the Store management team with executing campaigns and promotions.
•Following correct till procedures at all times.
•Maintaining highest standard of housekeeping and recovery at all times.
•Ensuring knowledge of daily / weekly targets are communicated to team and lead by example and ensuring customer service levels are maintained at a high level.
•Ensuring visual standards are maintained as per Office Depot guidelines and using this information to support stock decisions.
•Department staff rota, ensuring adequate floor cover.
•Stock Management
•Following full compliance as per Alshaya procedure, maintaining stock lost loss and audit procedures to a high standard.
•Driving sales / Result focused
•Communicating with brand team on stock issues
•Staff training, Staff development and Performance management

Administrator

• June 2007 to July 2009

Debenhams- Alshaya Group
Duties and responsibilities:
•Maintaining stock levels in store.
•Ensuring all stock loss is accounted for by communicating to brand team and writing off on the system.
•Maintaining the damaged stock and ensuring the store procedures are followed through. Also ensuring the proper documentations are updated as per audit compliance.
•Communicate stock issues with brand team.
•Sending stock requests and special orders to brand team.
•Maintaining the store stockroom as per brand guidelines and ensuring minimum stock loss

Computer technician

• January 2004 to May 2007

Tarban .
Duties and responsibilities:
•Trouble shooting and formatting
•Maintaining in house computers
•Following up on customer queries.
•Technical support for clients and in house

Computer technician at Alboom Computer Company

• February 2002 to January 2004

Trouble shooting
•Ordering spare parts for the store commercial use.
•Customer queries and support.
•Executing job orders and ensuring the orders are ready in time for customer pick up.
•Technical support to customers and in house

Computer technician

• January 2001 to February 2002

8 ball Entertainment Club.
Duties and responsibilities:
•Networking installation of the club computers
•Customer service and assisting customers with internet and any issues faced.
•Trouble shooting and maintenance of in house computers.
•Technical support to customers and in house

Computer technician

• June 2000 to January 2001

Laser Entertainment Club.
Duties and responsibilities:
•Networking installation of club computers.
•Trouble shooting and customer queries
•Maintaining club computers
•Technical support for club computers.

customer care supervisor

• to

computer technician

• to

Creative in designing Presentations and publications.
•Efficient in designing websites and media applications.
•Management:

•Handle a big team.
•Give training for the team.
•Communication with the higher management.
•Develop the department and the team I’m handle.
Awards

Certification of Employee of the Month August 2009
•“The Employee of the month for September on behalf of Office Depot
Certification of Honour for Excellent Service Sept 2007
•“Received the honor from Debenhams Airport”