مصطفى خلف, Relationship Manager - Overseas Branches Unit

مصطفى خلف

Relationship Manager - Overseas Branches Unit

National Bank of Kuwait

البلد
الكويت - الكويت
التعليم
دبلوم, Customer service
الخبرات
20 years, 2 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :20 years, 2 أشهر

Relationship Manager - Overseas Branches Unit في National Bank of Kuwait
  • الكويت - حولي
  • أشغل هذه الوظيفة منذ يونيو 2011

- Provide professional advice on financial products to our customers

-Develop customer base and maintain existing customer relationships

-Conducts regular review and analysis on customers protfollos

-Deliver sales and revenue targets

Senior Relationship - Overseas Branches Unit في National Bank of Kuwait (NBK)
  • الكويت - الكويت
  • يونيو 2010 إلى يونيو 2011

- Conducts performance evaluation RO associates and encourages them to do better in the office.

-Handles the cases of some customer complaints which have been escalated from the supervisors.

-Conducts daily sales and operation assessments and monitors every transaction made in the business

-Personal Banker for high profit customers related with International Branches

-Conducts performance evaluation team associates and encourages them to do better in sales

.-Presenting our products and service worldwide

-Organize our portfolio, follow up our customer and increase our loyal customers

-Create and handle main databases

Relationship Officer في National Bank of Kuwait (NBK)
  • الكويت
  • مايو 2007 إلى مايو 2010

-Responsible for attracting new clients and retaining existing ones.
-Providing Customers with information about offered services and products,
-Recommending options based on assessment of customer's net worth, needs and risk appetite.
-Presenting information on available services such as deposited accounts, loans, Products and product alternatives

Marketing executive في Gulf Bank of Kuwait
  • الكويت - الكويت
  • مايو 2006 إلى أبريل 2007

-Plan and manage sales activities.
-Involve in Sales & Marketing Plan.
-Create and implement sales promotion actions to increase bank revenue.
-Create and handle main databases.
-Organize and manage events.

Marketing executive في Computer City
  • الكويت - حولي
  • أغسطس 2003 إلى سبتمبر 2005

-Plan and manage sales activities.
-Involve in Sales & Marketing Plan.
-Create and implement sales promotion actions to increase company revenue.
-Sell & promote company packages.
-Create and handle main databases.

الخلفية التعليمية

دبلوم, Customer service
  • في Institute Of Banking Studies (IBS)
  • مايو 2006

I want draw your attention that I got many certificate from NBK Effective supervising Emotion intelligence Customer relationship Management Introduction to Sales

بكالوريوس, Computer Engineering
  • في Applied Science University
  • يوليو 2003
دبلوم, CCNA CISCO
  • في Falcons
  • مايو 2003
الثانوية العامة أو ما يعادلها, Math & Science
  • في Jamil Private School
  • يوليو 1997

Specialties & Skills

Supervising
Market Planning
Development Of People
Computer Networking
Sales and Markting

اللغات

العربية
متمرّس
الانجليزية
متمرّس

العضويات

Engineering Association of Lebanon
  • Membership
  • February 2004

التدريب و الشهادات

Supervision (تدريب)
معهد التدريب:
Emotional Intelligence
تاريخ الدورة:
June 2011
Managing (تدريب)
معهد التدريب:
Effective Team Supervision
تاريخ الدورة:
April 2011
Sales (تدريب)
معهد التدريب:
Prepare to sell
تاريخ الدورة:
February 2009
Networking (تدريب)
معهد التدريب:
CCNA
تاريخ الدورة:
March 2002
Marketing (تدريب)
معهد التدريب:
Retail Sales and Marketing
تاريخ الدورة:
October 2010
Money Luandry (تدريب)
معهد التدريب:
Anti Money luandry
تاريخ الدورة:
February 2012