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Mustafa Hussein Mukhtar, Cluster Front Office Manager

Mustafa Hussein Mukhtar

Cluster Front Office Manager·Ibis & Adagio Hotels

Saudi Arabia

Bachelor's degree, Development Studies

Work experience

Total years of experience: 15 years, 6 months

Cluster Front Office Manager

September 2025 - Present

Ibis & Adagio Hotels

Jeddah, Saudi Arabia

September 2025 - Present

Company industry:
Hospitality & Accomodation
Job role:
Other

front office manager

October 2022 - Present

Al khozama hotel & Resiedent

Thuwal, Saudi Arabia

October 2022 - Present

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Cluster Front Office Manager

October 2024 - January 2025

Ibis Adagio Jeddah

Jeddah, Saudi Arabia

October 2024 - January 2025

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Front Office Manager

October 2022 - January 2025

Al Khozama Hotels & Residence at

Jeddah, Saudi Arabia

October 2022 - January 2025

• Besides overseeing the Front Office department, I oversee Recreation, Security, and transportation departments.
• Created and implemented Front Office Standards, policies and procedures at pre-opening stage.
• Managed daily room inventory to maximize occupancy rates and revenue generation.
• Reduced budgetary expenditures by effectively negotiating contracts for more helpful terms.
• Implemented data-driven decision-making techniques, improving overall operational effectiveness and profitability.
• Developed strong relationships with corporate clients, enhancing brand loyalty and driving repeat business.
• Boosted revenue generation by collaborating with sales and marketing teams to develop effective promotions.
• Elevated service standards by conducting regular quality assurance inspections and providing prompt feedback to staff.
• Welcoming VIPs and ensuring their needs are met, help with any special request.
Company industry:
Hospitality & Accomodation
Job role:
Management

Guest Relations Manager

October 2019 - October 2024

Assila, A Luxury Collection Hotel

Jeddah, Saudi Arabia

I found this job using Bayt.com

October 2019 - October 2024

• Oversee and coordinate all arrivals and departures of special VIP guests
• Coordinate and manage communication between guests and staff
• Promote all amenities, conveniences and programs offered
• Direct, coach and manage guest relations team to ensure all standards and operating
procedures are adhered to
• Appraise team’s performance and produce reports
• Examine activities logbook, assign tasks appropriately and implement control schedule daily
• Respond to any questions, needs and desires of guests, and follow up with guests to ensure
their requests have been met to their satisfaction
• Respond to guests needs and anticipate their unstated ones
• Expect and react promptly to guests’ requirements and inquires
• Actively listen and resolve guests’ complaints
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Assistant Front Office Manager

January 2021 - January 2022

Swissotel Living Jeddah Accor Hotel,

Jeddah, Saudi Arabia

January 2021 - January 2022

Company industry:
Hospitality & Accomodation
Job role:
Management

assistant front office manager

February 2021 - September 2021

Swissotel Living Jeddah

Jeddah, Saudi Arabia

February 2021 - September 2021

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Guest Relation Manager

January 2019 - January 2021

Assila The luxury Collection Hotel by Marriott,

Jeddah, Saudi Arabia

January 2019 - January 2021

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

DUTY MANAGER

January 2016 - January 2019

CONRAD MAKKAH HOTEL

Jeddah, Saudi Arabia

January 2016 - January 2019

Hospitality-Makkah)
• Pre-Opening hotel
• Creating and implementing the Front Office SOPs
• Trainings and coaching the new team members
• Inspection hotel rooms status to maintain the standards
• Cooperate, coordinate, and communicate with all Hotel departments
• Maintain staff grooming and hygiene
• Ensure high level of safety and security for both team members and guests
Company industry:
Hospitality & Accomodation
Job role:
Management

Duty Manager

January 2016 - January 2019

Conrad Makkah Hotel,

Jeddah, Saudi Arabia

January 2016 - January 2019

Company industry:
Hospitality & Accomodation
Job role:
Management

Duty Manager Night Manager

January 2011 - January 2012

Makkah Clock Royal Tower Fairmont Hotel,

Jeddah, Saudi Arabia

January 2011 - January 2012

Company industry:
Hospitality & Accomodation
Job role:
Other

DUTY MANAGER

January 2007 - January 2011

Hospitality-Jeddah

Jeddah, Saudi Arabia

January 2007 - January 2011

Company industry:
Medical Hospital
Job role:
Management

Assistant Club Floor Manager

January 2007 - January 2011

InterContinental Hotel

Jeddah, Saudi Arabia

January 2007 - January 2011

Company industry:
Hospitality & Accomodation

Education

The International NLP Trainers Association

January 2025

January 2025

Bachelor's degree, Development Studies

Saudi Arabia

InterContinental

January 2025

January 2025

High school or equivalent, Business Administration And Hospitality Management

Saudi Arabia

Umm AlQura University

April 2007

April 2007

Bachelor's degree, English Language

Saudi Arabia

Umm Al Qura UniversityCollege of Social Sciences

January 2007

January 2007

Bachelor's degree, English Language

Saudi Arabia

.

The International NLP Trainers Association

January 2002

January 2002

Diploma, Art and Science of Neuro linguistic Programming

Saudi Arabia

GPA (percentage): 90%

GPA (percentage): 90%

Skills

Revenue Management
Expert
Revenue Management
Expert
Operation Management
Expert
Operation Management
Expert
Customer Satisfaction
Expert
Customer Satisfaction
Expert
Pre opening
Expert
Pre opening
Expert
Hospitality Management
Expert
Hospitality Management
Expert
COACHING
Expert
COACHING
Expert
POLICY ANALYSIS
Expert
POLICY ANALYSIS
Expert
Team Building
Expert
Team Building
Expert
DIRECTING
Expert
DIRECTING
Expert
DECISION MAKING
Expert
DECISION MAKING
Expert
VIP @ Luxuruy mindset
Expert
VIP @ Luxuruy mindset
Expert
COMMUNICATION SKILLS
Expert
COMMUNICATION SKILLS
Expert
COMPUTER AIDED MANUFACTURING
Intermediate
COMPUTER AIDED MANUFACTURING
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
GROWTH MINDEDNESS
Intermediate
GROWTH MINDEDNESS
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
LIFE COACHING
Intermediate
LIFE COACHING
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
PROJECT MANAGEMENT
Intermediate
PROJECT MANAGEMENT
Intermediate
RESULTS FOCUSED
Intermediate
RESULTS FOCUSED
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM MOTIVATION
Intermediate
TEAM MOTIVATION
Intermediate
Revenue Management
Expert
Revenue Management
Expert
Operation Management
Expert
Operation Management
Expert
Customer Satisfaction
Expert
Customer Satisfaction
Expert
Pre opening
Expert
Pre opening
Expert
Hospitality Management
Expert
Hospitality Management
Expert

Languages

English

Expert

Training and Certifications

Certifications
Certified as Marriott Service Culture Training Provider/ Train The Trainer Program
Certificate at FRONT OFFICE ACADEMY program / Key driver
Certificate in Train the Trainers Program / Interview Selection course
Marriott Service Culture Training Provider
Training
Front Office Academy
Hilton University
Jun 2018

Hobbies and interests

Fishing