System Reviewer - IT Security
Abdullah Al Othaim Investment Co.
Total years of experience :14 years, 10 Months
System Admin (Ex-change, AD, Symantec, Commvault, Bluecoat, Darktrace, and Cisco Switches) Develop and implement security policies, protocols and procedures. Reviewing system updates & licenses (application and software). Secure data & prevent attacking system. Monitoring maintenance team for data center. Updating systems and control CCTV. Analyze proposals for improvement of new technology Intercard Inc. Software. Stored value card & Management System.
• Provides support to Sales Executive/ Account and analyzing customer needs, also converge forms and quotations
• Managing and Increasing relationship with clients • Secure the accounts form competitors by having long term contracts and building a great relationship with clients
• Planning a future sale to increase customer list
• Visiting clients and complete applications with coordinator to create clients’ accounts
• Follow up service team for installation and invoicing consumers
• Reviews audits of policies contracts
• Verifies policy and change information, terms, condition with accountants dept
• Provide Sales and Executive management with account update in CRM and sales forecasts
• Develop and manage a funnel of opportunities and activities
• Handling Hoshan’s dealers with PO, deliveries, and invoices.
• Supporting sales team in Western Region
Planning a future target and KPI. Managing and Increasing relationship with clients. Develop and manage a funnel of opportunities and activities.
Assisted users with all questions as well as mycommnet.edu. Trained & supported new team members on software used. Managed and developed the mycommnet.edu website. Worked in updating students computers and java programming.
Assisted students with all questions as well as mycommnet.edu
• Trained & supported new team members on software used
• Managed and developed the mycommnet.edu website
• Worked in updating student’s computers and java programming
• Created mobile applications for students to access easily
Provided Tier I & Tier II helpdesk support
• Diagnosed computers and peripheral equipment
• Assisted users with issues pertaining to software installation
• Supported users (teachers, students, and staff) in operating systems and application issues
• Coordinated the workflow procedure of opening tickets, resolving issues, and closing tickets
• Maintained all files, records, meeting notes, and computer club events
ARCOMA - Material Handling
Provided Tier I & Tier II helpdesk support. Assisted users with issues pertaining to software installation. Supported users (teachers, students, and staff) in operating systems and application issues. Coordinated the workflow procedure of opening tickets, resolving issues, and closing tickets.
Planned target goals based on the market needs. Trained new salespeople on required strategies to achieve the companys vision.
Invented rental department with a new process model. Developed a new tracking system to manage inventory, invoicing, and services. Managed leasing and renting operations for all companys locations. Visiting all locations & providing onsite training for executives.