Showroom Manager
Xcite By Alghanim electronics
Total years of experience :22 years, 5 Months
Leads store operation in order to maximize sales and build customers for life through monitoring and analysing customer’s satisfaction surveys and report for opportunities (approximately 4000 customers daily)
Works to strengthen interdependencies between sales, merchandising and other teams to ensure store operates as cohesive unit through monitoring and analysing store performance on operating and meets monthly with management team to leverage the opportunities from sales and follows up on out of last meeting
Builds and engaged high performance team culture in store that listens, understands and responds to associates and consistently lives the value in all aspects of associate and customer experience by develop and implement action plans to make a better place to work and shop in addition to create opportunities for meaningful dialogue with associates as a group and one-on one recognize and celebrate associates achievements. ( 80 employees from different nationalities )
Provides coaching and direction to store management of consistent implementation and execution of company selling and merchandising programs, customer service, operational processes and staffing models to insure and resolve on way to maximize interaction and build long term customers relationships
Empower associates with knowledge and skills required at all levels to prevent and resolve any in stores customer issues in addition recognize and reinforce their behaviours that align with customers for life vision.
Tracks local market trends re: key competitors and plans strategically to create growth, improve financial performance and again competitive advantages. (weekly and daily reports on the movement of the nearest competition )
• Monitor dept(s) sales drive programs in departments. Monitor department performance to budgets on revenue and services KRA such as sales, extended warranty, credit, a discontinued product etc. Use B.O reporting to analyse, and identify and prioritize negative individual/ dept trends. Timely implementation of corrective actions through individual training, coaching and direction. Partner with merchandise where required on merchandising new products, discount ensure correct pricing on product etc.
• Associate training and development- implement company training programs (SCL) and follow up on associate completion as required; conduct daily shift meeting and provide on duties and responsibilities; coach and direct associates an selling techniques and professional partner programs. Provide associates with ongoing training opportunities to improve product knowledge.
• Labour management and productivity - ensure dept staffing levels meet budget requirement; create dept schedules to maximize productivity recognize and celebrating individual identifying and addressing individual performance problems on timely basis.
• Customers’ experience- monitors and analyse customer satisfaction surveys and report related to dept/s for opportunities. Train and direct associates in customer service and company standards. Develop individual improvement plans. Recognize and reinforce good associate behaviours. Consult S/Rs managers on timely resolution of any dept customer issues.
Total supervision on the section (employees, paperwork, documents…).
Continuous meeting with the employees to evaluate their work. Tripled revenues for the company.
Continuous meeting with the employees to evaluate their work.
Maintain in section training to assure the high performance for the employees.
Present monthly report for the administration including the achieved results.
In addition; doing the showroom supervisor role during his absence (40 employees in the showroom)..
Deliver a high level of customer service in order to get a great experience shopping for my customers.
Keep my responsible area neat, arranged, priced, in order to be ready for my customers through out the implementation of the check and closing sheet program.
Follow my credit orders to get them invoice either to know the reason behind of delay.
Developed my skills by filling the products quiz sheet as well as attending the demanded training.
Maintained contact with customers and obtained follow up business by following my tracking sheet on daily basis.
six segma , lean system , kazon .
Building Blocks of Effectives Supervisors •leadership styles •effective delegation •Effective meeting •building successful team •Motivation…
Coursework includes: •statistics •General finance •Management finance •Economic analysis •Economic studies.