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Md Mustafizur Rahman, IT Support Engineer

Md Mustafizur Rahman

IT Support Engineer·Dishley Holding

Qatar

Bachelor's degree, Electronics and Telecommunication Engineering

Work experience

Total years of experience: 8 years, 2 months

IT Support Engineer

February 2025 - April 2026

Dishley Holding

Doha, Qatar

February 2025 - April 2026

• Installed and configured Windows operating systems through the company portal, ensuring secure and consistent deployment across user devices.
• Set up and managed Microsoft Outlook accounts for end-users, including troubleshooting email issues and maintaining seamless communication systems.
• Maintained up-to-date IT asset records using asset management software, ensuring accurate tracking and accountability of hardware and software inventory.
• Prepared and processed official documentation for payment requests, service requests, and return forms, while coordinating toner supply orders with service providers and ensuring timely communication.
• Managed biometric device configurations, user data extraction, and performed comprehensive data backup and restoration processes, including email recovery and system migrations.
Company industry:
Facilities & Property Management
Job role:
Information Technology

IT Project Engineer

December 2023 - January 2025

Destination Plus

Riyadh, Saudi Arabia

December 2023 - January 2025

• Reviewed proposal drawings (DWGs) and prepared BOQs for pricing and estimation.
• Designed and implemented ELV systems including CCTV, access control, Wi-Fi hotspots, and structured cabling.
• Supervised installation and commissioning of ELV systems for commercial projects and events.
• Integrated ELV and IT systems with existing infrastructure to ensure seamless operation.
• Developed and maintained technical documentation, including system diagrams and wiring schematics.
• Ensured compliance with client specifications, safety standards, and regulatory requirements.
• Collaborated with clients, consultants, and project stakeholders to align system designs with project goals.
• Conducted site visits for project assessment, installation supervision, and progress tracking.
Company industry:
Events Management
Job role:
Construction and Building

Event Site Coordinator

October 2023 - December 2023

Destination Plus

Riyadh, Saudi Arabia

October 2023 - December 2023

• Responsible for Coordinating Tasks, overseeing Daily operations, ensuring that projects are completed on time within budget.
• collaborate with various teams, including the host and other suppliers.
• Make sure all the requirements of the client are properly handed over and installed.
• Responsible for the immediate dismantle operations after the events.
• overseeing site activites and addressing any kind of issues.
Company industry:
Events Management

IT SYSTEM ADMIN

September 2021 - August 2023

Al Khubara Bookshop

Doha, Qatar

September 2021 - August 2023

As a System Admin, I had to:
• Plan and manage CCTV system projects of work, involving CCTV infrastructure.
• Handle installing, configuring, and supporting firewalls to ensure network security.
• Maintain and troubleshot of printers and others network issues.
• Responsible for procuring equipment like routers or switches, which provides the best possible efficiency in an offices IT infrastructure.
• Assist clients and customers in installing software remotely
Company industry:
Bookshop & Consumer Media
Job role:
Information Technology

Sales Coordinator

June 2023 - July 2023

Experts Education (Al Khubara Bookshop)

Doha, Qatar

June 2023 - July 2023

• Set up attractive and organized book displays, ensuring that books are categorized logically and appealingly to attract customers.
• Monitor inventory levels and reorder as needed to prevent stock outs.
• Provide excellent customer service by assisting visitors, answering their questions, and helping them find books of interest.
• Determine pricing strategies for books and promotional materials. Create and display signage for special offers and discounts.
• Manage cash registers or payment systems, process sales transactions accurately, and handle cash securely.
• Work towards achieving or exceeding sales targets set for the book fair during the limited time frame.
• Maintain records of sales, inventory, and any customer interactions during the book fair.
Company industry:
Publishing

IT Support(FIFA WORLD CUP QATAR 2022)

October 2022 - December 2022

Mannai Trading

Doha, Qatar

October 2022 - December 2022

As an IT Support, I had:
• Provided onsite technical support to all FIFA accredited Sites including Host Country Media Centre.
• Identified and investigated network issues, maintained and upgraded hardware and software, and assisted in the server installation.
• Provided technical support for the people using the network.
• Setting up user accounts, permissions and passwords.
• To find technical issues, fixed it and keep machine (Switches, Routers, Copiers) running up.
• Installed and Configured multi brands desktops, laptops, new Enterprise MFP printers of Ricoh brands in a large scale for more than 500 users in each site.
Company industry:
IT Services
Job role:
Information Technology

Event Site Manager

January 2022 - November 2022

Destination Plus

Doha, Qatar

January 2022 - November 2022

• Plan and manage all logistics related to the event.
• Obtain any necessary permits, licenses, or permissions required for the event and ensure compliance
with local regulations.
• Liaise with vendors, suppliers, and contractors to ensure they deliver goods and services on time and
within budget.
• Implement security measures and emergency response plans to ensure the safety of attendees and staff,
and participants.
• Recruit, train, and supervise event staff, including volunteers, security personnel, and temporary
workers.
Company industry:
Events Management

Junior Network Engineer

February 2018 - August 2021

Erevo Technologies Limited

Chittagong, Bangladesh

February 2018 - August 2021

As a Junior Network Engineer, I had:
• Installed and configured routers, switches, and firewalls.
• Monitored and resolved network performance issues.
• Provided professional technical support to clients.
• Provided user support for hardware, software, and network troubleshooting
Company industry:
Internet & E-commerce
Job role:
Information Technology

Education

International Islamic University Chittagong

January 2020

January 2020

Bachelor's degree, Electronics and Telecommunication Engineering

Bangladesh

View attachment

Chattogram Biggan College

April 2012

April 2012

High school or equivalent, General Science

Bangladesh

View attachment

Skills

TCP/IP
Expert
TCP/IP
Expert
Document Control
Expert
Document Control
Expert
IT Asset Management
Expert
IT Asset Management
Expert
Network Support
Expert
Network Support
Expert
CCTV
Expert
CCTV
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Data Entry
Expert
Data Entry
Expert
IP telephony Configuration
Expert
IP telephony Configuration
Expert
public speaking
Expert
public speaking
Expert
COMPLIANCE MANAGEMENT
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY MANAGEMENT
Intermediate
INFORMATION TECHNOLOGY MANAGEMENT
Intermediate
EVENT PLANNING
Intermediate
EVENT PLANNING
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
EVENT MANAGEMENT
Intermediate
EVENT MANAGEMENT
Intermediate
ACCOUNTING
Intermediate
ACCOUNTING
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
TOURISM
Intermediate
TOURISM
Intermediate
INFORMATION TECHNOLOGY OPERATIONS
Intermediate
INFORMATION TECHNOLOGY OPERATIONS
Intermediate
Driving
Expert
Driving
Expert
Procurement
Intermediate
Procurement
Intermediate
Desktop Support
Expert
Desktop Support
Expert
Network Troubleshooting
Expert
Network Troubleshooting
Expert
design CCTV layout
Expert
design CCTV layout
Expert
hardware and software troubleshoot
Expert
hardware and software troubleshoot
Expert
customer service
Expert
customer service
Expert
office 365
Expert
office 365
Expert
microsoft Azure Intune
Intermediate
microsoft Azure Intune
Intermediate
supervision
Expert
supervision
Expert
team collaboration
Expert
team collaboration
Expert
laptop fixing
Expert
laptop fixing
Expert
CCTV Configuration & Troubleshooting
Expert
CCTV Configuration & Troubleshooting
Expert
printer troubleshoot
Expert
printer troubleshoot
Expert

Social profiles

Languages

English

Expert

Hindi

Expert

Training and Certifications

Certifications
HIGHER SECONDARY CERTIFICATE
Jul 2012
Show credentials
BACHELOR CERTIFICATE
Jan 2020
Show credentials
Training
NSE 3 Network Security Associate
Fortinet
Sep 2023
Show credentials

Hobbies and interests

Travelling, Cooking