IT Project Manager
Ibm - United Arab Emirates
Total years of experience :31 years, 3 Months
• Managing the contract with Emirates Airlines regarding transition and transformation
• Perform Cloud computation as per agreement
• Managing client requests for additional requests
• Daily interaction with client offering IBM solutions for coming requests
• Weekly meeting with client management as scheduled discussing progress and finding opportunities for base growth
• Managing all client requests for additional services and deliveries
• IBM Cloud Management tools for Data center management
• Managing the raising, recording, prioritization, risk, impact, approval and planning of all IT Changes (software and non-software) to the in-scope change-controlled environments
• Extensive meetings with the client regarding transition and transformation of services
• Controlling the End-to-End Request for Service (RFS) Process manage request initiated by an Authorized Client Requester within the scope of an Infrastructure Services (Managed Services) agreement through the implementation and billing of the request
• Creating the cost file for the opportunities and conducting SRA
• ERP implementation for JEC (JD Edwards) and four sister companies (SAP) is a major mission
• Directing the planning and implementation of enterprise IT systems in support of business operations to improve
• cost effectiveness, service quality and business development
• Infrastructure and Data Center
• Telecommunication and VoIP
• Process automation through in-house development
• Developing and implementing Policies & Procedures
• Technical support for all projects and consortiums
• Vendor Management
• Creating & managing SLA’s
• Steering entire array of IT infrastructure management activities for all Head Offices (3 buildings) and Project Sites (49) in adherence to the assigned business objectives of the organization
• Formulating IT Infrastructure plan & budgeting; overseeing its implementation & maintenance
• Directing the planning and implementation of enterprise IT systems in support of business operations to improve cost effectiveness, service quality and business development
• Building corporate infrastructure, implementing ERP Microsoft Dynamics 2012 and developing corporate SharePoint modules to improve quality across mission-critical business operations
• Building IT Service Delivery System and Helpdesk operations
• Automating processes and application developments with SharePoint
• Designing and developing websites for various business partners including Helpdesk & Asset Management Systems.
• Acquired ISO 27001 for the organization
• Identified, implemented and supported cost-effective technology solutions in coordination with other departments.
• Managed DBA team and involved in implementing ERP system across the organization.
• Developed management reports using tools (Oracle Hyperion and Business Intelligence)
• Attainments:
• implemented VoIP for IP Telephony and Video Conferencing across all countries
• Deftly established Video Conferences between all branches around the world
• Centralized the Time Attendance in Head Office and Project Sites
• Established Service Level Agreements and maintained Software Licensing Compliance
• Administered complete managerial and technical support to Arabtec’s Head Office, subsidiaries, project sites and overseas branches
• Designed IT strategies in adherence to the organizational vision and developed applications for automating and supporting business activities
• Monitored IT purchases for projects and provided network / internet support to users through ITD operations (helpdesk) and support team
• Created smart dashboard to reflect the status and progress of financials and projects
• Ensured development and continuous improvement for the corporate IMS
Role:
•Appointed and managed Value-Added Resellers (VARs), resellers and dealers for business development
•Delivered requisite technical support
•Achieving targets and maintaining relations with key clients across the region
•Setting up strategic marketing strategies
•Identifying new business opportunities across the region
•Exploring partnerships that will improve profitability
•Maintaining mutually beneficial business relationships with current and potential clients
•Work closely with corporate executives and senior managers
•Develop, review and report on the business development area strategies, ensuring the strategic objectives are well understood and executed by the team
•Develop and lead the business development team in sourcing, managing and implementing new business opportunities across the area/region
•Ensure efficient and effective marketing, advertising and promotional planning through the vice president of marketing. Participate in major exhibitions around the region
Attainments:
•Constantly updated management on operational activities and attained targets across the region
Aug’ 99 - Jun’ 01: General Secretariat of Municipalities, Dubai, UAE as Head of IT
Role:
•Handling all database management functions including archiving, back-ups and document management
•Developed and managed all company databases
•Liaison with Municipalities across Dubai and involved in programming, deployment and implementation of Business tools
May' 91 - May’ 99: Saudi Contractors Supply SACS, Riyadh (KSA), as Projects Manager
Role:
•Executed & implemented projects and followed up with the subcontractors on the design to meet customers’ requirements in compliance with the assigned schedules
•Designed and developed strategies and provided specifications, BoQ, calculations and project drawings
•Built professional business relations with foreign suppliers
Jan’ 88 - Aug’ 90: Al-Alamiah-Sakher, Jabriya (Kuwait) as Systems Programmer
Role:
•Involved in design and development of various projects such as Word Processors and Video Games for the Arab World
• Appointed and managed Value-Added Resellers (VARs), resellers and dealers for business development
• Delivered requisite technical support
• Achieving targets and maintaining relations with key clients across the region
• Setting up strategic marketing strategies
• Identifying new business opportunities across the region
• Exploring partnerships that will improve profitability
• Maintaining mutually beneficial business relationships with current and potential clients
• Work closely with corporate executives and senior managers
• Develop, review and report on the business development area strategies, ensuring the strategic objectives are well understood and executed by the team
• Develop and lead the business development team in sourcing, managing and implementing new business opportunities across the area/region
• Ensure efficient and effective marketing, advertising and promotional planning through the vice president of marketing. Participate in major exhibitions around the region
• Handling all database management functions including archiving, back-ups and document management
• Application Development
• Developed and managed all company databases
• Liaison with Municipalities across Dubai and involved in programming, deployment and implementation of Business tools
• Managing American Army accounts
• Executed & implemented projects and followed up with the subcontractors on the design to meet customers’ requirements in compliance with the assigned schedules
• Designed and developed strategies and provided specifications, BoQ, calculations and project drawings
• Built professional business relations with foreign suppliers
• Involved in design and development of various projects such as Word Processors and Video Games for the Arab World
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