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MUTWAKIL MOHAMMED, IT Support

MUTWAKIL MOHAMMED

IT Support·Al Rayyan

Qatar

Bachelor's degree, Education And IT

Work experience

Total years of experience: 12 years, 1 months

IT Support

April 2019 - Present

Al Rayyan

Ar Rayyan, Qatar

April 2019 - Present

Installing and configuring computer hardware,
software, systems, networks, printers, and scanners.
• Monitoring and maintaining computer systems and networks.
• Responding in a timely manner to service issues and requests.
• Providing technical support across the company
(this may be in person or over the phone).
• Setting up accounts for new users.
• Repairing and replacing equipment as necessary.
• Testing new technology.
• Possibly training junior staff.

Company industry:
Petrochemicals & Refined Petroleum Products Manufacture
Job role:
Information Technology

IT Support Technician

April 2019 - Present

Sabhat Company

Ar Rayyan, Qatar

April 2019 - Present

Installing and configuring computer hardware,
software, systems, networks, printers, and scanners.
• Monitoring and maintaining computer systems and networks.
• Responding in a timely manner to service issues and requests.
• Providing technical support across the company
(this may be in person or over the phone).
• Setting up accounts for new users.
• Repairing and replacing equipment as necessary.
• Testing new technology.
• Possibly training junior staff.

Company industry:
Petrochemicals & Refined Petroleum Products Manufacture
Job role:
Information Technology

IT Officer

May 2014 - February 2019

Kanon Group Hotel

Khartoum, Sudan

May 2014 - February 2019

Installing and configuring computer hardware,
software, systems, networks, printers, and scanners.
• Monitoring and maintaining computer systems and networks.
• Responding in a timely manner to service issues and requests.
• Providing technical support across the company.

Setting up accounts for new users.
• Repairing and replacing equipment as necessary.
• Testing new technology.
• Possibly training junior staff.
• IDS hotel system: (Explanation, installation, configuration,
and troubleshooting).
• Point of sale system: (Explanation, installation,
configuration, and troubleshooting).
• Attendance system: (Explanation, installation,
configuration, and troubleshooting).
• Lock door system: (Explanation, installation,
configuration, and troubleshooting).
• Install Wi-Fi Router Device.
• Installing and equipping projectors.
• Email Server Administrator.
• Extension of the Internet, linking devices with each other
and sharing files and programs.
• Extending the company's communication network,
and solving its problems.
• Configuration infrastructure CCTV network IP Camera,
cabling Camera.
• Connect Cameras with Phone online.
• AV (Installation of wires, TVS, monitors, phones,
projectors, speakers, microphones.

Company industry:
Hospitality & Accomodation
Job role:
Information Technology

Education

Sikkim Manipal University

February 2010

February 2010

Bachelor's degree, Education And IT

India

GPA (percentage): 70%

GPA (percentage): 70%

Skills

Safe

Expert

Backup

Expert

Oracle

Expert

Administration

Expert

COMPUTER HARDWARE

Expert

NETWORKING

Expert

PRINTERS

Expert

REPAIR

Expert

SCANNERS

Expert

TECHNICAL SUPPORT

Expert

TELEPHONE SKILLS

Expert

CITRIX

Expert

IDS

Expert

ITIL

Expert

Safe

Expert

Backup

Expert

Oracle

Expert

Administration

Expert

Languages

Arabic

Native Speaker