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MUTWAKIL MOHAMMED, IT Support

MUTWAKIL MOHAMMED

IT Support·Al Rayyan

Qatar

Bachelor's degree, Education And IT

Work experience

Total years of experience: 12 years, 0 months

IT Support

April 2019 - Present

Al Rayyan

Ar Rayyan, Qatar

April 2019 - Present

Installing and configuring computer hardware,
software, systems, networks, printers, and scanners.
• Monitoring and maintaining computer systems and networks.
• Responding in a timely manner to service issues and requests.
• Providing technical support across the company
(this may be in person or over the phone).
• Setting up accounts for new users.
• Repairing and replacing equipment as necessary.
• Testing new technology.
• Possibly training junior staff.

Company industry:
Petrochemicals & Refined Petroleum Products Manufacture
Job role:
Information Technology

IT Support Technician

April 2019 - Present

Sabhat Company

Ar Rayyan, Qatar

April 2019 - Present

Installing and configuring computer hardware,
software, systems, networks, printers, and scanners.
• Monitoring and maintaining computer systems and networks.
• Responding in a timely manner to service issues and requests.
• Providing technical support across the company
(this may be in person or over the phone).
• Setting up accounts for new users.
• Repairing and replacing equipment as necessary.
• Testing new technology.
• Possibly training junior staff.

Company industry:
Petrochemicals & Refined Petroleum Products Manufacture
Job role:
Information Technology

IT Officer

May 2014 - February 2019

Kanon Group Hotel

Khartoum, Sudan

May 2014 - February 2019

Installing and configuring computer hardware,
software, systems, networks, printers, and scanners.
• Monitoring and maintaining computer systems and networks.
• Responding in a timely manner to service issues and requests.
• Providing technical support across the company.

Setting up accounts for new users.
• Repairing and replacing equipment as necessary.
• Testing new technology.
• Possibly training junior staff.
• IDS hotel system: (Explanation, installation, configuration,
and troubleshooting).
• Point of sale system: (Explanation, installation,
configuration, and troubleshooting).
• Attendance system: (Explanation, installation,
configuration, and troubleshooting).
• Lock door system: (Explanation, installation,
configuration, and troubleshooting).
• Install Wi-Fi Router Device.
• Installing and equipping projectors.
• Email Server Administrator.
• Extension of the Internet, linking devices with each other
and sharing files and programs.
• Extending the company's communication network,
and solving its problems.
• Configuration infrastructure CCTV network IP Camera,
cabling Camera.
• Connect Cameras with Phone online.
• AV (Installation of wires, TVS, monitors, phones,
projectors, speakers, microphones.

Company industry:
Hospitality & Accomodation
Job role:
Information Technology

Education

Sikkim Manipal University

February 2010

February 2010

Bachelor's degree, Education And IT

India

GPA (percentage): 70%

GPA (percentage): 70%

Skills

Safe
Expert
Safe
Expert
Backup
Expert
Backup
Expert
Oracle
Expert
Oracle
Expert
Administration
Expert
Administration
Expert
COMPUTER HARDWARE
Expert
COMPUTER HARDWARE
Expert
NETWORKING
Expert
NETWORKING
Expert
PRINTERS
Expert
PRINTERS
Expert
REPAIR
Expert
REPAIR
Expert
SCANNERS
Expert
SCANNERS
Expert
TECHNICAL SUPPORT
Expert
TECHNICAL SUPPORT
Expert
TELEPHONE SKILLS
Expert
TELEPHONE SKILLS
Expert
CITRIX
Expert
CITRIX
Expert
IDS
Expert
IDS
Expert
ITIL
Expert
ITIL
Expert
Safe
Expert
Safe
Expert
Backup
Expert
Backup
Expert
Oracle
Expert
Oracle
Expert
Administration
Expert
Administration
Expert

Languages

Arabic
Native Speaker