Mohammad Sawan

• Develop and execute annual departmental goals and budgets, optimizing profitability and growth.
• Lead and mentor a high-performing sales team, improving efficiency by 20%.
• Address and resolve customer escalations, ensuring policy compliance and satisfaction.
• Identify new business opportunities, resulting in a 15% increase in market share.
• Implement strategic sales initiatives, promotions, and campaigns, leading to 30% sales growth.
• Negotiate and manage parts stock orders for multiple brands, including Putzmeister, Dynapac,
Genie, and Generac.
• led yearly stock-taking operations, reducing discrepancies by 15% and optimizing warehouse
utilization.
• Prepare and present monthly, quarterly, and annual financial reports for senior management.
• Foster strong relationships with key clients, increasing customer retention and repeat business by
25%.
• Support customers, workshops, and the technical team to ensure top-quality service and
satisfaction.

• Managed, planned, and led service teams while ensuring proper tools and materials were available.
• Diagnosed and troubleshot hydraulic, pneumatic, electrical, and control system issues.
• Supervised warranty and non-warranty repairs, ensuring root cause analysis and quality control.
• Trained customers and technicians both in-house and on-site.
• Developed and enforced safety and security procedures.
• Built strong relationships with customers, providing technical support and service solutions.