Bayt.com
Mahmoud Yousry Mahmoud Diab, Technical Support Engineer

Mahmoud Yousry Mahmoud Diab

Technical Support Engineer

Metro Markets for Trading & Distribution

Lieu
Émirats Arabes Unis - Dubaï
Éducation
Baccalauréat, Computer Science
Expérience
8 years, 0 Mois

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Expériences professionnelles

Total des années d'expérience :8 years, 0 Mois

Technical Support Engineer à Metro Markets for Trading & Distribution
  • Egypte - Le Caire
  • février 2012 à novembre 2016

Responsible for supporting as Site administrator network and systems, Installing, configuring, troubleshooting and maintaining Hardware equipment and Software applications in stores to ensure a full time operation of all IT equipment/ systems; maximize users productivity and minimize devices down time to a non-effective limit. Trained new members of IT team regarding stores infrastructure (network, Hardware equipment and Software applications).

Helpdesk à ORASCOM Hotel &Development
  • Egypte - Hurghada
  • avril 2009 à janvier 2012

Responsible for taking & logging incoming calls & providing efficient customer support for all 1st Line issues relating to Servers, Desktops, Laptops and peripherals.

Help Desk à Housing & Development Bank
  • Egypte - Le Caire
  • juin 2008 à septembre 2008

· Fix, support and solve hardware and software problems.
· Mange system tools.

Éducation

Baccalauréat, Computer Science
  • à City of Culture and Science
  • mai 2007

Graduation Project is a Create a database and website in the field of international standardizations of all computer components and computer networks devices depending on the major companies specialized in this field and the project grade is very good

Etudes secondaires ou équivalent, Scientific mathematics
  • à 6th of October School
  • mai 2003

Thanawya Amma

Specialties & Skills

Active Directory
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Windows Support
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Windows Server Administration
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Network Infrastructure
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Hardware Support
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· Design, Installing, Configuring and Troubleshooting of the LAN Network infrastructure
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Installing, Configuring, Administrating and Troubleshooting Windows Server 2003/2008 R2/2012 R2
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Active Directory Domain Services Configuration and Management
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Install, configure, upgrade, troubleshoot and maintain hardware equipment’s
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Troubleshooting Routing and VPN
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Installing, Configuring and Troubleshooting Windows XP/7/8/8.1
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Performing system Backups and Data Recovery
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Designing, implementing and Troubleshooting windows server infrastructure (Hyper-V, DHCP, DNS, IIS a
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Langues

Arabe
Expert
Anglais
Moyen

Formation et Diplômes

MCITP Enterprise Administration for Windows Server 2008 (Formation)
Institut de formation:
Self Study
Date de la formation:
October 2009
Durée:
180 heures
Microsoft Specialist for Server Virtualization with Windows Server Hyper-V and System Center (Certificat)
Date de la formation:
June 2014
CompTIA A+ (Formation)
Institut de formation:
Optimal Solution
Date de la formation:
June 2008
Durée:
40 heures
CompTIA N+ (Formation)
Institut de formation:
Optimal Solution
Date de la formation:
September 2008
Durée:
40 heures
MCSA Server Administration for windows 2012 (Formation)
Institut de formation:
Self Study
Date de la formation:
October 2013
Durée:
120 heures
ITIL Foundation (Formation)
Institut de formation:
New Horaizon
Date de la formation:
March 2013
Durée:
40 heures