Technical Support Engineer
Metro Markets for Trading & Distribution
مجموع سنوات الخبرة :8 years, 0 أشهر
Responsible for supporting as Site administrator network and systems, Installing, configuring, troubleshooting and maintaining Hardware equipment and Software applications in stores to ensure a full time operation of all IT equipment/ systems; maximize users productivity and minimize devices down time to a non-effective limit. Trained new members of IT team regarding stores infrastructure (network, Hardware equipment and Software applications).
Responsible for taking & logging incoming calls & providing efficient customer support for all 1st Line issues relating to Servers, Desktops, Laptops and peripherals.
· Fix, support and solve hardware and software problems.
· Mange system tools.
Graduation Project is a Create a database and website in the field of international standardizations of all computer components and computer networks devices depending on the major companies specialized in this field and the project grade is very good
Thanawya Amma