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MYRA DAWOOD, Sales Manager

MYRA DAWOOD

Sales Manager·ZEN FZE, Sharjah Airport International Free Zone

United Arab Emirates

Master's degree, BUSINESS ADMINISTRATION

Work experience

Total years of experience: 14 years, 2 months

Sales Manager

November 2014 - Present

ZEN FZE, Sharjah Airport International Free Zone

United Arab Emirates

November 2014 - Present

Job role:
Sales

EXECUTIVE SECRETARY

November 2014 - December 2015

November 2014 - December 2015

Devising and maintaining office systems, including data management and filing;
* Arranging travel, visas and accommodation and, occasionally, travelling with the CEO to take notes or
dictation at meetings or to provide general assistance during presentations;
* Screening phone calls, enquiries and requests, and handling them when appropriate;
* Meeting and greeting visitors at all levels of seniority;
* Organizing and maintaining diaries and making appointments;
* Attending meetings with the CEO in U.A.E to note important points.
* Dealing with incoming email, faxes and post, often corresponding on behalf of the manager;
* Carrying out background research and presenting findings;
* Producing documents, briefing papers, reports and presentations;
* Organizing and attending meetings and ensuring the manager is well prepared for meetings;
* Liaising with clients, suppliers and other staff.
Job role:
Secretarial

ADMIN ASSISTANT

November 2014 - December 2015

November 2014 - December 2015

Writing letters and emails on behalf of other office staff.
* Processing expenses sheets and invoices.
* Preparing written responses to routine enquiries
* Monitoring stationary levels and ordering office supplies.
* Relying to email, telephone or face to face enquiries.
* Managing staff appointments.
* Oversee and supervise the work of junior staff.
* Maintain up-to-date employee holiday records.
* Coordinating repairs to office equipment.
Job role:
Administration

Logistic Coordinator

April 2014 - October 2014

RONNINGTON TECHNICAL SERVICES

United Arab Emirates

April 2014 - October 2014

Dealing directly with customers either by telephone, electronically or face to face
* Responding promptly to customer inquiries
* Handling and resolving customer complaints
* Performing customer verifications
* Recording details of inquiries, comments and complaints
* Recording details of actions taken
* Preparing and distributing customer activity reports
* Maintaining customer databases.
* Managing administration
* Communicate and coordinate with internal departments, warehouse department for stock availability as
per customer requirement.
* Follow up on customer interactions provide feedback on the efficiency of the customer service process
* Managing local deliveries in UAE.
Company industry:
Construction & Building
Job role:
Logistics and Transportation

Customer Representative

December 2013 - February 2014

BURJ BANK (Islamic Bank)

Pakistan

December 2013 - February 2014

Maintain branch ambiance neat and tidy.
* Check Drop box on daily basis.
* Maintain Host of the Day.
* Maintain and update notice board on daily basis.
* Check ATM machine working.
* Deal with walk in customers regarding enquiries.
* Greet and guide Customers to their Counters.
* Receive calls and clear quires of customers.
* Maintain MIS.
* Communicate and follow up with customers.
* Acknowledge Customers regarding Islamic Insurance.
* Processing cheque, cash and direct debit payments and withdrawals
* Setting up and maintaining customers’ accounts
* Dealing with enquiries
* Promoting and selling financial products and services to customers
* Refer customers to people who specialize with the type of problem or query they present.
Job role:
Customer Service and Call Center

Customer Representative

February 2012 - October 2013

SILK BANK

Pakistan

February 2012 - October 2013

Attracts potential customers by answering product and service questions; suggesting
information about other products and services.
* Opens customer accounts by recording account information.
* Maintains customer records by updating account information.
* Resolves product or service problems by clarifying the customer's complaint; determining the cause
of the problem; selecting and explaining the best solution to solve the problem; expediting correction
or adjustment; following up to ensure resolution.
* Maintains financial accounts by processing customer adjustments.
* Recommends potential products or services to management by collecting customer information and
analyzing customer needs.
* Prepares product or service reports by collecting and analyzing customer information.
* Contributes to team effort by accomplishing related results as needed.
Company industry:
Banking
Job role:
Customer Service and Call Center

Education

YORK ST. JOHN UNIVERSITY

March 2020

March 2020

Master's degree, BUSINESS ADMINISTRATION

United Arab Emirates

IN

University of Karachi

January 2014

January 2014

Bachelor's degree, COMMERCE

United Arab Emirates

IN

Skills

Banking
Expert
Banking
Expert
Administration
Expert
Administration
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert
Import Export
Expert
Import Export
Expert
Logistics
Expert
Logistics
Expert
FINANCIAL
Intermediate
FINANCIAL
Intermediate
MIS
Beginner
MIS
Beginner
TYPING
Expert
TYPING
Expert
SALES
Expert
SALES
Expert
ATTENTION TO DETAIL
Expert
ATTENTION TO DETAIL
Expert
COACHING
Intermediate
COACHING
Intermediate
Banking
Expert
Banking
Expert
Administration
Expert
Administration
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert
Import Export
Expert
Import Export
Expert
Logistics
Expert
Logistics
Expert

Languages

English

Expert

Hindi

Expert

Urdu

Expert