Web Developer
ITsecurity C&T
مجموع سنوات الخبرة :10 years, 11 أشهر
Familiarity with browser testing and debugging, Expertise in performance optimization, Ample experience navigating Photoshop and saving images for the web, Custom Themeing in Drupal and ILIAS,
Basic understanding of PHP, Uses of custom written JavaScript, Understanding of OOP, Create cascading style sheets (CSS) that are consistent across all browsers and platforms
Develop functional and appealing web applications based on usability
Provide website maintenance and enhancements
Use a combination of markup languages to write web pages
Assist back-end developers in coding and troubleshooting
Create cascading style sheets (CSS) that are consistent across all browsers and platforms
Stay up-to-date on theming technologies
Systems analysis and design
Integrate knowledge of business and customer requirements into design
Coding for development, maintenance, and functionality updates
Working with VB, SQL, MySQL, and related development tools
Testing new and existing applications
Maximizing usability for end users
System installation and maintenance
Integrating new technologies into system design
End user training and technical assistance On site and remote maintenance and troubleshooting
Flexibility to work on both intranet and extranet design projects
Project management
Creating well-written and understandable technical documentation
Work with cross departmental teams
Additional duties as needed
- Interact with customers over the phone in accordance with the departments' and organizations' policies and procedures.
- Handle all kinds of customers’ inquiries and requests of service (related to subscription, handset usage, invoices, bill payments, change of offers, fees, additional service and any new offers/services that Orange would apply, and acting upon any reported complaints…etc) in a prompt, courteous and friendly professional manner.
- Promote Orange services by cross selling i.e. service usage development, hence, enhancing customer loyalty & retention.
- Ensure that call qualification is being logged i.e. logging customer contact/transaction accurately.
- Provide all types of customer feedback directly to team leader/supervisor/manager.
- Informs the Call Center Team Leader/Supervisor/Manager on a daily basis of issues that can affect the business (network’s problems, systems’ failures, etc…).
- Report cases to Back Office team through the follow up form to solve requests that cannot be handled on line.
- Handle customers in a professional manner and efficient service delivery with consideration to the call load and number of waiting customers in queue.
- Participate in the company's business activities as requested by Manager.
- Conform to, a proper behavior and discipline is maintained, and attendance is punctual and regular.
- Maintain Up-to-date knowledge of latest products and developments in the company and the cellular industry