Fraud Risk Manager
United Company For Financial Services
Total years of experience :22 years, 2 Months
Business-critical role in the retail financial services sector with responsibility for completing the set-up of a robust fraud and risk monitoring function to improve efficiency and delivery of the firms personal loan and credit card product suite.
Established proactive fraud risk management framework from scratch;
- Assessed existing draft procedures, conducting gap analysis and reviewing all aspects against global best practice.
- Constructed blueprint and architecture for risk management, comprising fraud, operational, financial and strategic business risks.
- Brought existing market knowledge and worked with colleagues across the firm to develop best-in-class policies, procedures and systems.
- Trained cross-departmental colleagues and integrated risk management into day-to-day business activities.
Developed effective and stable team of 5 risk and fraud professionals; took lead in hiring, coaching and mentoring colleagues and strengthened overall technical risk management capabilities within the group.
- Identified skills gaps and brought onboard new staff to resolve issues, raising levels of seniority and experience.
- Took additional dotted line responsibility for risk management team at sister company in Bahrain.
Achieved zero loss to fraud during tenure and mitigated current and emerging risks to the firm; identified areas of exposure and trends that could present emerging typologies to both new and existing client accounts.
Implemented requirements of updated SAMA anti-fraud framework; analysed internal systems against new rules to avoid penalties and built revised procedures to support seamless functioning of critical business operations.
Deepened cross-functional collaboration and positioned risk management team as a genuine business partner; collaborated with a range of internal stakeholders, operating as a facilitator of business and revenue driver.
Hired by leading retail and commercial car leasing company into key leadership role with a remit to enhance compliance and financial crime functionality during a period of rapid growth for the firm. Responsible for 1 direct report.
Optimized compliance and financial crimes framework, enabling seamless growth; conducted gap analysis and identified control weaknesses versus best practice. Created improved procedures, driving workable solutions.
Upskilled colleagues across the firm; recruited Thomson Reuters to provide in-house training via e-learning. Facilitated improved compliance awareness and immediate increase in compliance knowledge and capabilities.
Managed relationship with regulator and led reporting for SAMA’s anti-fraud framework; partnered with regulator to improve fraud and transaction monitoring. Reviewed and upgraded the sanctions list.
Joined the firm to lead compliance at a crucial time in their corporate development. Tasked with restructuring and reinvigorating the function across all business areas.
Facilitated regulatory licensing process in 2015; led day-to-day interaction with SAMA, ensuring mutual understanding of requirements and translating this into sustainable action points.
Identified and resolved critical governance issues; analysed compliance failings together with existing policies and devised 360-degree solutions to satisfy regulatory requirements and prevent future problems.
- Worked with Deloitte to establish appropriate procedures and systems, benchmarked against regulations.
Raised internal knowledge and awareness of AML, CTF and other anti-fraud compliance issues; developed and delivered high quality training to colleagues from front-to-back-office.
- Created a culture of individual and collective accountability for compliance and fraud matters.
- Authored training manual, enabling quick access and reference for colleagues across the business.
Hired and mentored AML specialist; recognised additional capability need, working with HR to find and onboard appropriate skills and experience.
Influenced senior executive decision making; advised and supported senior managers as subject matter expert. Presented compliance reports to the Audit committee, making recommendations and escalating potential problems.
Started financial services career, initially working as a Senior Customer Services Representative before moving into compliance in Feb 2010, responsible for AML, CTF, fraud monitoring and investigations for retail customers.
Prevented multiple fraudulent transactions on customers’ accounts and internally at the bank; cooperated with colleagues in branches as well as individual customers to confirm suspected transactions and perform investigations.
- Visited branches to deliver individual and group Anti-Fraud training, to both client facing and operational teams. Improved quality of documentation, recording and report drafting.
- Conducted public customer training to assist private clients with fraud identification.
Collaborated with the bank’s external management consultants to strengthen Anti-Financial Crime infrastructure; worked with technical team, performing pre-launch UAT and parallel running on all new systems.
Ensured alignment with the latest regulations for AML and CTF; fine-tuned systems and procedures based on regulator circulars and known crime cases. Provided advice to colleagues regarding AML and CTF.
• Provide banking & investment services to customers such money transfer, account enquiries, credit card, loans or investment products.
• Marketing & cross sales.
• Receiving customers complains and provide suggestions and solutions.
• Provide the support required to customers, solve their banking issues and provide them the information required about the bank products.
• Team supervision, daily reporting, monthly rotation schedule, training new staff, and provide timely support when needed.
Accountant at various Companies
Certified Anti-Money Laundering Specialist
Certified Fraud Examiner:
Attending 4 levels of CMA Courses. At IMA learning System.
This Accounting Diploma Includes: • 4 Levels Of English Language Course • 3 Levels Of Accounting & Related Courses • Use Of Computer For Accounting.