Supervisor
Nexus Insurance Brokers
مجموع سنوات الخبرة :21 years, 9 أشهر
the Government Relations team to ensure that all Government related requirements related to the company employee base are managed effectively and within agreed SLA’s.
•Be well versed on required HR policies, procedures, and online government systems to provide advice on related and current practices and procedures at an advanced level to the GRD unit and onboard employees.
•Be knowledgeable of the UAE’s Labour laws and procedures within Immigration and Ministry of Labour to process the required documents within agreed SLAs.
•Plan, prioritize and allocate work assignments to the GRD team, and monitor their performance to ensure the quality and timely execution of tasks.
•Ensure timely completion of visa processes against agreed SLAs for employees and dependents whilst providing regular progress updates to the GR unit and executive management. Ensure all queries and complaints are dealt with in a timely manner and be the point of contact for any escalated cases.
•Continuously review systems, procedures, and practices to identify shortcomings and recommend best practice solutions to increase efficiency and performance. This includes developing e-smart services and use of online portals to provide efficient and streamlined visa services.
•Provide in-depth professional guidance and advice on GR queries and resolve issues to employees and Line Managers.
•Follow up with the Government entities for the company legal matters.
•Conducting performance review of my team to develop their potential & to enhance skill-based knowledge.
•Develops own professional expertise by on-the-job and formal training and developing networking and contacts within GDRFA/ICA, MOHRE and GPSSA.
•Develops a wide range of materials in support of the company agenda, such as talking points, legislative summaries, factsheets, testimony, reports, and letters.
•Plans and implements events and other activities to support the company, such as town halls, news conferences, visits, and meetings.
•Provides technical assistance to staff on government relations issues.
•Plans budget for government relations department budget.
•Assists with the development and implementation of special projects along other departments.
daily workloads for staff & coordinating the daily allocation of work.
•Motivating the team to achieve high standards and targets.
•Handling new client enquiries and acting as the face of the business.
•Dealing with and resolving problems and issues which arise.
•Working with the sales and marketing team to drive sales forward.
•Involved in the recruitment of new staff.
•Praise team members and creates a positive working environment.
•Providing prompt and accurate information on individual performance and report it to the higher management.
•Arranging & chairing weekly team meetings, focusing on targets & achievement
Etisalat - United Arab of Emirates
Prestige & High Value Customers Department - Sr. Customer Support
Responsibilities
•Handling all queries/complaints are handled within the required SLA.
•Ensuring standard operating procedures are followed 100% in providing resolution to the customer.
•Maintaining productivity levels.
•Escalating to the senior management as required depending on the gravity of the issue.
•Ensuring proper handing/taking over on the pending tickets.
•Highlighting all issues which are persisting & need immediate resolution along with action plan.
•To keep proper MIS on the activities performed/ schedules etc.
modems and routers such as Linksys, Siemens, Aztech, Belkin and many others.
•Helped in troubleshooting Etisalat services like ADSL, cable, ISDN and Dial up connections.
•Supported network technologies such as GPON (Gigabit passive optical network) through Huawei.
•Helped in troubleshooting online services such webhosting, Email, proxy, and DNS related issues.
•Configured wireless and wireless security with different types of routers.
•Installation and troubleshooting of cable modems and routers such as Webster and Thomson.
•Helped in troubleshooting the 3.5G/4G data cards.
•Coordinating with different departments such as operations and follow-up to find a way to resolve customer issues.
Total Quality Service to all guest and visitors.
•In charge in handling Emirates Airlines Lay over Passengers. (Thus, co-ordinate with the Emirates Airlines call center about passenger’s demands and concern, flight reconfirmation, arranges appropriate wakeup call and airport drop, acquaint passenger with the services which are available in the area).
•Ensuring guest’s satisfaction by accommodating them and checking them out in the most courteous and efficient manner.
•Act as
in