IT/OT Project Lead
Saudi Snack Foods - Pepsico
Total years of experience :17 years, 3 Months
• Lead administration of engineering and operation technology applications This includes initially new SCADA system, (servers, workstations, and software).
• Implement, customize, test, maintain, upgrade, backup, monitor Compute resources and Network infrastructure.
• Ensuring Cyber Security for Operational Technology and security Compliance.
• Provide recommendations for new technology improvements and Develop leverage road map.
• Interface and cooperate with PepsiCo Information Technology (IT) personnel to effectively utilize computer and network resources in support of operations and engineering activities.
• Ensure compliance with health/safety regulations and procedures.
• Coordinated IT projects, managing milestones and maintaining strong relationships with all stakeholders.
• Reviewed and assessed implementation in deployment needs to identify project requirements such as scope, cost, and deliverables.
• Provide project timeline, and adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
• Closely collaborated with project members to identify risk and quickly address problems.
• Document and report project phases, lessons learned, and user feedback.
• Facilitated best user experience through continuous support, training classes, improvements and communication of system changes.
• Implemented and managed IP telephone system, digital media signage and multi-site network infrastructure.
2011-04 - 2015-02 IT Engineer
SBM (Saudi Business Machines), Saudi Arabia, Riyadh
• Provided detailed technical documentation, including network diagrams, process flow charts and procedural guidelines.
• Conducted security assessments and made recommendations for disaster recovery, remote access, network appliances, servers and directory services security.
• Set up hardware and software in optimal configurations to meet network performance requirements.
• Investigated and corrected problems with printers, copiers and other peripheral devices.
• Administered and prepared programs for IP addresses, developed network resources and trained support personnel to provide Tier support to end users.
• Monitored servers and escalated emergency technical issues beyond scope to maintain optimum up-time.
• Configured, managed and troubleshot VOIP and multi-media (video) distributed systems and platforms.
Period: 2010 - April 2011 Communication Innovation
Function: IT Administrator
Key Function Area: ✓ Developing web site
✓ Programming
✓ Networking
Period: 2005 -2007 Techno Parts Computer
Function: Internet technician
Key Function Area: ✓ Hardware and Software Installations.
✓ Computer maintenance.
✓ Internet and Network connection services.
• BS. Degree in Information Technologies and computing in Arab Open University 2006 - 2010. (final Grade: Good)