Project Manager
Primary Health Care Corporation
Total years of experience :18 years, 9 Months
• Project managing complex set of 12 project, including support for establishing the National Committee in conjunction with all the key stake holders
• Develop and oversee parallel work streams and establishing working groups to lead specific aspects of projects.
• Provide governance advice and support to the National Committee’s establishment and ongoing business
• Liaise with all other Govt. agencies involves, fulfilling the Ministerial vision and decision for Designing Oral Health services Strategy in Qatar including Ministry of Interior, Ministry of Defence, Ministry of Education and Higher Education, Ministry of Development Planning and Statistics, Qatar Chamber of Commerce and other.
• Ensure robust governance structures are formed part of the design phase of the project, including auditing and monitoring, accountabilities framework and corporate governance support in conducting the business of the National Oral Health Committee and its sub-committees.
• Developing and designing systems and processes for ensuring that quality, safety and clinical risks are managed and policies and systems are adhered to; following a strategic risk management approach.
• Project managing and strategy developing robust systems and providing expert advice to the National Committee on matters relating to procurement and budgeting.
• Provide proactive support to the chairs in developing a forward look for the committee and plan the activities in line with the committed deadlines, informed by the ministerial board
• Pro-actively engage with stakeholders as necessary in developing scopes of work required to support activities and project deliverables and lead procurement process, where necessary
• Provide advice to the Committee as and when needed and develop and manage working groups supporting the Strategic Project Plan
• Prepare and maintain, proactively, Risk and Issues log relating to the programme activities
• Develop governance frameworks for escalating and reporting
• Develop other necessary tools including communications plan, stake holders engagement plan and other administrative tools for the National Committee and strategic project plan
• Prepare papers, agendas, minutes and other supporting documents for the National Committee through the secretariat.
NOTEABLE ACHIEVEMENT: Developed and authored the National Oral Health Strategy for the State of Qatar approved by H.E in June 2016.
Awarded Star of the Year 2017.
• Project managing, developing and implementing Corporation Risk Management Framework (including Corporate Risks, Operational risks, IT. Risks and Strategic risks to the organization)
• Overseeing the development and maintenance of Corporate Risk Register and Assurance Framework and ensuring project delivery. Leading the project management of the roll our across the organizational directorates and departments
• Developing and implementing Corporate Governance Manual
• Developing and implementing committee handbook. Managing implementation of effective governance regime throughout the organization
• Reviewing and developing key committee structures in line with the by-laws and articles of governance
• Supporting the development and developing key organisational policies and providing project management support
• Supporting and providing expert advice in developing compliance office and related organizational policies
• Providing training and awareness sessions for senior staff in all of the above expert areas
• Producing regular reports to the MD and senior management team
• Providing assurance reports on governance to the MD and senior management meetings
• Managing complex change management project of reviewing organizational management structures and developing systems for effective reporting
• Act as a lead investigator for all reported incidents and led quality improvement projects for ensuring all incidents are investigated and reports prepared within the specified timeframes
NOTEABLE ACHIEVEMENT: Developed Corporate governance manual and committee handbook.
• Managed a project for developing an electronic system for reporting medical errors from the GP surgeries to the commissioners for performance management purpose.
• Program managed Implementation and development of Risk Management framework and designed the structure for reporting risks and incidents using a web-based solution
• Designed and managed roll out of an Enterprise Risk Management culture and systems for reporting and investigating of all reported and identified risks
• Act as a lead liaison between providers of services, to ensure investigations are conducted properly and that actions are followed up
• Undertake investigations for reported Serious Incidents and identify quality improvement areas
• Named Medical Records officer ensuring all records are maintained in line with the best practice
• Led a project to develop systems for undertaking clinical and non-clinical risk assessments
• Lead responsible for dealing with all complaints / litigation matters
• Authored monthly clinical governance reports and ensured compliance from all providers towards and clinical and non-clinical indicators
• Led the development of processes, systems, policies and procedures in order to comply with the Risk Management Standards requirements and expectations of the litigation authorities
• Ensured close liaison with infection control and safeguarding adults and children departments for the investigation of reported incidents
• Led the development of Information Governance Policies, Records and retention policies and provided expert advice on the risks related to confidentiality breaches and non-compliance with the information commissioner’s office regulations
• Led the development of systems, processes, policies and protocols required to comply with the requirements of the Information Governance (IG) toolkit and project managed its implementation
• Led the Elections process for the Governing Body members
• Led the development and implementation of Board Assurance Framework and Risk Registers across the CCG
• Acted as a senior advisor to the Governing body on matters relating to FOI, Conflict of interest and hospitality related matters, NHS litigation, compensation, reported Serious Incidents and other incidents
• Led the development of the secretariat ensuring meetings are planned and managed proactively (18mnths) in advance
• Initiated a project for quality and safety management collaborative working to ensure risks are identified from the service delivery and are raised with the Board
• Led the team of corporate secretariat to ensure delivery of the effectiveness support to the committees of the CCG
• Provided active advice and expert support on the tendering process and managing the conflict of interest for the parties involved
• Led a number of areas within Corporate Governance for a large complex, with their turnover at £1 Billion, aspiring towards a Foundation Trust status makes ICHT a unique place to work.
• Duties include introducing and implementing Governance structures within the 7 Clinical Programme Groups (business units) ensuring and maintaining the corpora and compliance with Trust’s policies at all times.
• With strong project, managing led the implementation of the required project within the clinical area by active engagement and buying in from all clinicians. Led the development of local policies and strategies for implementing Trust’s vision and ensure that appropriate resources are deployed.
• Work very closely with the Executive Team to develop and project manager corporate strategies in order to ensure that each clinical group is well established and governance prevails at every level of the organisation. Develops systems and processes within the clinical group for performance management against the set targets and ensure reporting on a regular basis.
• Development of the Board Assurance Framework Strategic Project- Led the development and review of the Board Assurance Framework and Strategic Risk Management for the Trust. Lead the executive group devising the Board Assurance Framework which derived the strategic organisational objectives, principal risks and relevant controls. The system and process devised ensured direct links between the Corporate Risk Register and the Board assurance framework.
• Managing Mandatory Compliance Project - Responsible for compliance and process to be in place in relation to the Freedom of Information Act, Bribery Act, Equality and Diversity, Constitution, Declaration of Interests and Hospitality etc. Also responsible ensuring that systems are in place for Care Quality Commission (CQC) compliance is maintained and that all external agency’s visits are fully managed and compliance is ensured at all times. Lead the administration of the insurance scheme for the Trust (NHSLA) and compliance review.
• Maintenance of Statutory Registers and Corporate Documents Project- Responsible for ensuring systems are in to maintain a schedule for Standing Financial Instructions and Financial Instructions for the board and organisational compliance.
• Corporate Governance Advisory duties - advising the Board on various aspects of the Foundation Trust (FT) application process, areas of governance and legislation that are required to ensure compliance and meet the requirements set out in the guidance for FTs. It
• Corporate branding and Corpora - Devised, templates for writing TOR, policies, procedures and strategies so that a corporate image is communicated via these documents and that they are standardised. Within the first 8 months all corporate documents were re-written using these templates.
• External Compliance (Care Quality Commission and NHS Litigation Authority) Project - Responsible for ensuring that a high standard of active evidence is gathered, ensuring compliance laid out in the Health Act and regulations laid out by the CQC. Lead and organised leadership un-announced walkabouts to carry out mock inspections in line with the guidance outlined by CQC
• Risk Registers Project - Risk Register forms a vital part of governance and informing business objectives within the divisions and business units. Being a custodian of the Risk Register for the organisation, ensured that risks are identified and improvements are put in place to enhance patient and staff experience. Delivered training to all key staff within the Trust in Risk Management and use of the data base system.
• As a Deputy Company Secretary, led a number of areas within Corporate Governance for a large complex, multimillion and aspiring Foundation Trust. This includes typical duties of a Company Secretary role within a public sector organisation.
• Managed and serviced the Trust Board and its sub-committees (x4). Led the development and management of Board’s and its sub-committees annual business and plan the business cycle proactively, working with colleagues from all areas of expertise within the organisation and where required with external bodies as well i.e Audit Commission, Department of Health and internal finance team, HR team etc.
• Led and managed the Company Secretariat Team and function within the organisation. Also lead the management and coordination of Freedom of Information function and compliance with the publication of register of interest and hospitality and ensue that systems are in place for these documents to be available for public scrutiny where needed.
• Development of the Board Assurance Framework - In last job, was responsible for the development and review of the Board Assurance Framework. Led the executive group devising the Board Assurance Framework which derived the strategic organisational objectives in conjunction with the senior clinical colleagues and clinical services. The system and process devised ensured direct links between the Corporate Risk Register and the Board assurance framework.
• Managing Mandatory Compliance - In my role, I am responsible for compliance and process to be in place in relation to the Freedom of Information Act, Bribery Act, Equality and Diversity, Constitution, Declaration of Interests and Hospitality etc. Also am responsible ensuring that systems are in place for Care Quality Commission (CQC) compliance is maintained.
• Maintenance of Statutory Registers and Corporate Documents - Responsible for ensuring systems are in place for collecting declarations of interest and hospitality for all staff within the organisation. Also have been responsible to maintain a schedule for SFIs and FIs for the board and organisational compliance.
• Corporate Governance Advisory duties - Recently, have been advising the Board on various aspects of the Foundation Trust (FT) application process, which involved writing papers to the Board explaining and underpinning areas of governance and legislation that are required to ensure compliance and meet the requirements set out in the monitor’s guidance for FT.
• Corporate branding and Corpora - Have devised, templates for writing TOR, policies, procedures and strategies so that a corporate image is communicated via these documents and that they are standardised. This enabled the organisation to minimise its risks and put control measures in place at the foundation level.
• Leading Management of the Business for the Board and its Committees - Using own initiative, Board Planner to ensure that board meetings were more efficient by devising a cycle of standing items, for at least a year in advance. This includes forward planning of agenda, coordination of timely collation of reports and papers, timely printing and distribution, organising venues for the meetings and taking minutes of the Board and all its sub-committees, ensuring the correct information flow and that only pre governed and relevant information is presented to the board.
• Servicing the Board and its sub-committees - In my role, manage the smooth operation of the Trust Board and 5 of its sub-Committees. This involved forward planning of agenda, coordination of timely collation of reports and papers, timely printing and distribution, organising venues for the meetings, taking minutes and ensuring that these are ready for review within 4 working days of the Committee.
• As a business manager I led a number of key responsibilities within the provider arm of West Sussex PCT that will support the delivery of clinical services, achieve financial balance and support the transition of provider services to arms length status. Specifically led the project, with the Director, of moving provider services to arms length status “Options for Change”. Managed and coordinated all aspects of the project including the management of the project group, Provider Services Board and the directorate business plan ensuring that national and local milestones and requirements are met.
• Responsible for monitoring the delivery of the directorate Financial Recovery Plan and monitoring the financial position of the directorate on a regular basis.
• Responsible for corporate activities such as the management of the operational on call rota, managing responses to Freedom for Information requests and organising marketing events i.e. away days, market places, road shows and other training events.
• Enterprise Risk Management - Developed systems for Risk Management (clinical/non-clinical), incident reporting and investigations of serious incidents and reported complaints and concerns from the patients. Leading the investigation of all reported Serious Incidents and providing support and training to all clinical leads in undertaking investigations. Developed systems and policies for the reporting of Incidents, analysing cross sectional data and ensuring mandatory compliance against the clinical governance and risk management standards.
• Patient Experience - Led the development of a real-time collection of patient experience and implemented technology supported mechanism for collection of patient experience for all 8 hospital sites, including design of the questions, data analysis and reporting.
• Business planning for a £90m budget organisation. This involves negotiating and evaluating current businesses and looking at new business opportunities
• Worked alongside the Managing Director’s role in delivering the desired business outputs and ensuring that the break even is achieved, making radical savings and efficiencies through productivity and service redesign
• Marketing and communication is a vital part of the job. Engaged in setting up away days, conferences, road shows, market place events and other events
• Led and co-ordinated schemes identified under the Financial Recovery Plans
• Worked under extreme pressures and tight deadlines, leading coordination of multiple projects and deliver the output as desired
• Intense planning, Corporate Governance, Risk Management, Managing the Board’s business and its development; including its sub-committees, by providing the responsibilities of a Trust secretary. Planned 18 months business cycle for the Board and its sub-committees
• Led the planning for contingencies i.e. Emergency Planning and Business Continuity Planning. Led the organisation’s response towards the planning and co-ordination of the response for Swine Flu
I led a programme of Risk Management in the PCT. This was underpinned by a number of projects including rolling out of robust governance, risk management processes and Incident reporting system across the organisation. I lead annual strategic external compliances activities. This required high level of influencing, negotiating and project management skills.
- Led the project of NHS Litigation Authority's assessment against Risk Management standards and achieved compliance. This resulted in savings of 10% on the insurance premiums per quarter.
- Produced Risk Management strategy and also designed and published leaflets, set-up road shows and lunch and learn sessions. This resulted in training over 380 staff in the first 6 months and covering the whole staff population within first 2 years
- Devised an innovative new web-based incident reporting system for staff to use. Resulting in increased efficiency, 40% increase in reporting of incidents per month and approx £20k a year of savings and surplus. I have been able to implement these systems successfully by just keeping it simple and pressing the benefits to the individuals by this change rather than enforcing the change
- Performance managed a member of the team and conducted PDR for other members to ensure individuals and teams objectives are in line with the organisational objectives and that they are fully met. This also resulted in reduction in sickness absence by 5% in 12 weeks
- Designed new reports to show activity and performance managed Risk Team and function to ensure maximum utilisation of the given resources and increased productivity
- Managed and maintained excellent relationships with external agencies.
- Led multi disciplinary investigations and conducted full root cause analysis of Serious Untoward Incidents. This also involved production and co-ordination of action plans and that response was available to the communications team for the press release
As an Assistant Risk Manager I led Risk Management team and process in the PCT. The role was very much about working alongside the Risk Manager and delivering a vast range of complex projects at a time. I managed implementation of active Risk Management practices across the organisation and ensured that Risk Management is embedded in all parts of the organisation.
- Designed and devised a new web-based electronic system for alert broadcasting. This innovation was recognised and I won a national award "Innovator" in the South East Coast region by the NHS institute of Innovations and Improvements. This innovation is now being commercialised and will result in income generation scheme for the PCT at approx £15k a year.
- I was responsible for the continuing development of a proactive risk management culture and practice throughout the organisation
- Actively promoted and ensured good risk management practices, an open, just and fair culture and the achievement of national risk management standards and performance indicators
- Responsible to promote a culture of openness and responsiveness to patient views, an ethos of constructive and positive learning from mistakes within a performance based culture and use information as the basis for reflection and action
- Responsible to ensure that information about risk within each department is updated in time for the reporting cycle. This involved evaluating the business processes and re-designing the business cycles for each department
- Deliver training to all staff on risk management related issues and subjects
Creating awareness of the risk management systems and raising the profile by being visible and approaching teams in their work area by promoting the new risk management systems and publications
As a Risk Coordinator I am directly and/or indirectly responsible to the Trust Board, Chief Executive, Corporate Affairs Director and the Risk Manager. One of my main responsibilities is to ensure that there is an integrated approach to Risk Management within the PCT, which in turn ensures compliance with legislation and local and national standards (Standards for Better Health, Board Assurance, and NHSLA Risk Management Standards)
- Using my own initiative I redesigned the Risk Register reports and risk reporting system. This meant replacing the existing spreadsheet based system with a proper database management system
- Initiated a network of Risk Champions by identifying key individuals from each team and delegating and empowering them for the management of their risks more locally
- Co-ordinated regular and timely collection of Risk Register entries from all directorates for inclusion in the PCT's Corporate Risk Register, using own initiative to scrutinise risk scoring, details entered, and escalate/de-escalate as appropriate with agreement of others involved
- Produced quarterly reports from the Corporate Risk Register, highlighting key issues and trends, and providing commentary for PCT Risk and other Committees
- Chaired the PCT's nominated (80) Risk Champions to improve the overall awareness of risk management procedures across the PCT, and to provide general advice on the grading of identified risks, in accordance with the PCT's risk management strategy/policy/procedure, in order to ensure minimum guidelines are being adhered to, as well as the promotion of 'best practice' and a consistent approach is followed
- Administered the PCT's Untoward Incident System, identifying trends, preparing written reports and making recommendations for taking actions as appropriate
- Deputised for the Risk Manager in absence to ensure business is run as normal
2009-to date: Institute of Chartered Secretaries and Administrators (ICSA) Postgraduate leading to a Fellow Chartered Institute Secretary Modules included: ❑ Company Secretaryship ❑ Corporate Governance ❑ Corporate Financial Management ❑ Corporate Law ❑ Corporate Administration
❑ Managing Strategic Programme via Programme Support Office (PSO) ❑ People management and managing conflict ❑ Influencing and communication skills ❑ Media training ❑ Risk Management training ❑ Project management and Report writing ❑ Advanced level with all Microsoft office components
2004-2005 MSC Health Care Management, University of Surrey, U.K
2003-2004: MBA, University of Dublin
1999-2001: BBA (Hons.), Bahria University, Karachi, Pakistan