Sales Manager
Delma Alredwan Trading (Medical equipment Company)
Total years of experience :26 years, 3 Months
Key Responsibilities:
• Assuming responsibility for recruiting and training sales staff to provide efficient customer solutions in the face of evolving market needs with minimal turn-around time.
• Responsible for assigning areas to sales executives along with setting budgets/ targets for driving changes that result in profitable business growth.
• Developing and implementing an integrated range of sales strategies, ensuring top line sales goals and bottom line profit goals are met, by recognizing profitability and revenue impact of all business opportunities.
• Extending and maintaining extensive knowledge of the company's products or services for seamless functioning of activities leading to optimal growth chart of the organization.
• Coordinating with line managers and regularly interacting with customers on regular basis to boost company revenues and profitability.
• Actively focusing on achievement of long term sales and gross profits, consequently expanding business reach and proactively creating action plans for lucrative sales leads/opportunities.
• Analyzing daily/weekly statistical reports that reflect team performance, identifying areas for improvement and implementing corrective action through assigned staff members.
• Keeping close tabs on market dynamics and competitor activities, conducting feasibility studies, recommending improvements to the higher management for countering the same and on increasing revenue inflow.
Key Responsibilities:
• Identified primary thrust areas of business through market surveys and analysis. Designed/ implemented strategic marketing and business development measures to optimize sales, volume distribution and customer service.
• Created and developed new business clients and sustained existing customer base, converted leads into business for the company and ensured renewals to surpass targets.
• Developed and implemented an integrated range of sales and marketing concepts consistent with overall goals and objectives of the business.
• Attended to client inquiries, demonstrated thorough product knowledge and provided excellent customer service thus developing a large customer base.
• Responded to sales inquiries and queries of existing/potential customers by gaining a clear understanding of their business and requirements to ensure that they receive ‘best in class’ services.
• Conducted regular meetings with clients and delivered customized presentations when required.
Inducted as Sales Representative and worked up the hierarchy to merit promotion to the position of Sales Supervisor.
Designation Chronology:
• Jan 2002 - May 2004: Sales Supervisor
• Oct 1999 - May 2004: Sales Representative
Key Responsibilities:
• Supervised the entire sales operation of the department pertaining to budget planning, strategy development and sales development in the distribution level to achieve organizational goals and objectives.
• Developed and implemented sales plans to accommodate division/ corporate goals. Directed sales forecasting activities and set performance goals accordingly.
• Identified potential/new customers, consolidated existing clients and ensured higher sales and superior customer service.
• Enlarged customer base by exploiting new marketing approaches for company products, whilst providing highest service standards to ensure long term business relations.
• Optimized sales, volume distribution and customer service by resolving customer complaints promptly and effectively to achieve pre-determined sales targets.
• Regularly cleaned up stations and facilities during shift hours and ensured bathroom products are sufficiently stored for smooth functioning of day-to-day activities.
• Generated reports illustrating sales %, install %, adherence and attendance and submitted the same to senior management for further corrective measures.
Key Responsibilities:
• Planned and executed events and functions for senior personnel including foreign dignitaries, diplomats and foreign personnel to support organizational commercial activities and drive growth and revenue/ profit achievement.
• Assisted in arranging transportation and housing accommodations to visitors, simultaneously ensured special amenities are provided to them, thus focusing on satisfaction of the visitors.
• Attained sound knowledge of protocols and principles that apply to individuals from various foreign countries to enhance better workflow.
• Executed delivery of amenities, ascertained that guest preferences are met while delighting and exceeding guest expectations.
• Greeted and directed visitors in a professional, friendly and hospitable manner, attended to visitor’s queries and proffered excellent customer service.
• Stayed attuned of new developments, changes in policies/procedures to enhance the quality of customer service provided.
Previous Professional Experience:
• Feb 1994- Sept 1999: Indoor Sales Representative with Omer Effendi Department Store, Cairo, Egypt