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Nabil Phansopkar, Client Soluti Executive

Nabil Phansopkar

Client Soluti Executive·IRIS Business Services Limited

United Arab Emirates

Bachelor's degree, Information Technology

Work experience

Total years of experience: 5 years, 1 months

Client Soluti Executive

April 2021 - February 2023

IRIS Business Services Limited

Mumbai, India

April 2021 - February 2023

•Worked on RBI (Reserved Bank of India) CIMS Project(SaaS) where I was responsible for developing the webforms and implementing and testing the formulas. (XBRL Analyst)
•Used to develop the webforms using the in-built modules in Centralized Information Management System (CIMS)
•Handled a team of four people and used to coordinate between the Client, Developers, and QA to meet the project deadline
Company industry:
Software Development
Job role:
Information Technology

Application Support Engineer

February 2018 - March 2021

Reliance Jio

Mumbai, India

February 2018 - March 2021

•Increased customer retention and repeat business through the relentless pursuit of resolutions to problems arising from POS applications, protecting company reputation and loyal client base.
•Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance within specified SLA.
•Worked on SaaS Applications to resolve technical problems, improve operations and provide exceptional service and logging all the incidents in the HPSM tool.
Company industry:
Telecommunications
Job role:
Information Technology

Education

University Of Mumbai

August 2017

August 2017

Bachelor's degree, Information Technology

India

Presented final year BE project at National Conference on “Changing Technology and Rural Development” CTRD 2K16."

Skills

WordPress
Expert
WordPress
Expert
HTML CSS
Expert
HTML CSS
Expert
JavaScript
Expert
JavaScript
Expert
XBRL
Expert
XBRL
Expert
Technical Support
Expert
Technical Support
Expert
OPERATIONS
Expert
OPERATIONS
Expert
WORDPRESS
Expert
WORDPRESS
Expert
INFORMATION MANAGEMENT
Expert
INFORMATION MANAGEMENT
Expert
WEBFORMS
Expert
WEBFORMS
Expert
XBRL (EXTENSIBLE BUSINESS REPORTING LANGUAGE)
Expert
XBRL (EXTENSIBLE BUSINESS REPORTING LANGUAGE)
Expert
CUSTOMER RETENTION
Expert
CUSTOMER RETENTION
Expert
LOGGING (CONSTRUCTION)
Expert
LOGGING (CONSTRUCTION)
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
ANDROID (OPERATING SYSTEM)
Beginner
ANDROID (OPERATING SYSTEM)
Beginner
TECHNICAL SUPPORT
Beginner
TECHNICAL SUPPORT
Beginner

Social profiles

Personal Website
Personal Website
nabilzainulabidin.wixsite.com/nabil-s-portfolio-we

Languages

English
Expert
Hindi
Expert
Urdu
Intermediate

Training and Certifications

Certifications
Android Application Development
Google UI/UX Design
Feb 2023
Show credentials

Hobbies

  • Singing, Playing Guitar and Reading