National Training Manager
Samaco Porsche Saudi Arabia
مجموع سنوات الخبرة :28 years, 5 أشهر
1. Responsible for the required annual training plan.
2. The required budget for the training department.
3. To follow up and arranging the needs for the training department.
4. Follow up the online training for the whole staff.
5. Conducting technical training for the staff.
6. Preparing the technicians for the Bronze, Silver and Gold level.
1. Responsible for the required annual training plan.
2. The required budget for the training department.
3. To follow up and arranging the needs for the training department.
4. To analyze and evaluate the skills of different staff through monthly tests (Technical & non-technical).
5. Conducting Service managers training, service advisors training and sales training myself and sharing in technical training.
6. Supervising TVTC program (apprenticeship program).
7. Have been modified the different technical models because the most updated version we have from Hyundai was 2007.
1. Responsible for the required annual training plan.
2. The required budget for the training department.
3. To follow up and arranging the needs for the training department.
4. To analyze and evaluate the skills of different staff through monthly tests (Technical & non-technical).
5. Conducting Service managers training, service advisors training and sales training myself and sharing in technical training.
6. Supervising TVTC program (apprenticeship program).
7. Have been modified the different technical models because the most updated version we have from Hyundai was 2007.
1.The most important achievement is to improve the utilization
of the w/s from 40-50% up to almost 90% which leads to
the improvement of the productivity up to about 80%.
1. To find out about the required training for the after sales department.
2. Creating the annual training plan.
3. To follow up and arranging the needs for the training department.
4. To analyze and evaluate the skills of different staff through monthly tests (Technical & non-technical).
5. Responsible for the non-technical training and sharing the conducting of technical training as well
6. I’ve got a lot of training in VW AG & Audi AG in Germany.
Achievements
I consider the following is the most important achievements through the last period
1-Within a period of 14 months I‘ve conducted the training “Certified Service Manager “which is three levels, each with a pre and post test and a project for each level. The Service Managers have passed all in additional to the final test.
2-Within a period of 8 months I’ve conducted the training “ Certified Service Advisor “ which is two levels, each with pre and post test and a project for each level to be applied in their fields and to discuss the results together in additional to the final test. 80% of the service advisors have been passed all.
3-Within a period of 8 months, I’ve conducted the training “Certified Workshop Manager” which is two levels each of a pre and a post test and a project to be applied in their workshops and to discuss the results tighter in additional to a final test, and the workshop managers have been passed.
4-Service Core Process training for all of the Service Advisors.
5-Communication skills for all the front office staff as well as the Service Managers and workshop Managers.
6-“Elas Pro” training, it is software training for Audi and V.W which is linked the DMS.
7-Conducting the training for Audi A2 and A7 as well as Basic electric, Basic Engine and Basic Transmission
1. To achieve the monthly target.
2. Follow up the work flow and analyze if there is any delay.
3. To follow up if there is any shortage in the parts .
4. Analyzing the workshop performance (Productivity and utilization)
Achievements.
After some studies for the KPI’s and the revenue of the workshop performance I reduced the price of the labor with a 20% which leads to increasing of the throughputs of the W/S and increasing of the profit by 35% within a period of 5 months.
The center is responsible for the technical and commercial training for 14 countries in the Middle East.
Conducting training for the receptionist like “Customer Satisfaction “& “How to use the telephone “& “Handling Of Customer Worries “and act.
“Introduction To Service Management “for the Service Managers.
“Introduction To Parts Management “for the Parts Managers.
“Warranty “for the warranty people.
“VAN CAN Network” for the Technical Advisors.
“Comfort System “for Technical Advisors.
“Safety System “for Technical Advisors.
“Air Condition “for Technical Advisors.
“Variable Dynamic Suspension System “& “Directional Head Light “.
New Products, like 307 VAN/CAN and the Full CAN model, 407,
607 Z9…act.
Responsible for all warranty handling and treatment.
In charge of all Peugeot warranty’s work in Egypt.
In charge of technical support, and technical reports concerning any technical problems.
Handling of all technical problems.
Applying of technical campaign.
Conducting of on job training for the technicians.
Road testing of some vehicle.
Checking and following of the workshop equipments and tools.
Following up of the updating and completing of the technical documents and catalogues..
Workshop Receptionist.
In charge of repairing groups.
In charge of technical information and training
Receiving of the customers and open job cards for their vehicles.
Giving the customers a primary quotation for the work agreed about.
Advising the customers for the required service for their vehicles.
Following up of the vehicles inside the workshop to be sure that will be ready in the promised times.
Calling the customers in case of any delay or extra works to get their approval.
Making the after service follow up with the customers.
Studied in Automotive department