General Manager (GM)
East West Information Technology Solutions
Total years of experience :19 years, 1 Months
• Build IT policies and procedures for infrastructure, which should align to the overall IT policies and procedures and should also take into account the Fleet IT
• Develop and implement improvement plan for infrastructure project portfolio
• Develop and implement improvement plan for services portfolio
• Create and maintain a technology infrastructure plan
• Evaluate IT staffing requirements
• Configure infrastructure components and develop a strategy and plan for infrastructure maintenance
• Develop strategy to put into operation the infrastructure solution
• Assure that any emergency and critical change (as result of infrastructure changes) follows the approved process
• Installation of new system/security releases and decision of roll back
• Create service improvement plan
• Conduct IT resources performance and capacity forecasting
• Continuously monitor and report the availability, performance and capacity of IT resources
• Develop IT continuity framework including criticality of IT configuration items, backup storage and protection plan, incident and disaster thresholds, disaster service requirements, roles and responsibilities, and regularly test IT continuity plan
• Conduct business impact analysis and risk assessment for infrastructure
• Identify and categorize infrastructure based on recovery objectives
• Define and execute change control procedures to ensure IT continuity plan is current
• Develop follow-on action plan from test results
• Provide recommendations on new hires and ensure the availability of all resources required to perform assigned tasks and activities
• Supervise staff, assign work activities, monitor performance, and review results
• Act as a coach to subordinates, identify their training and career development, recommend training courses and follow-up on their personnel records such as timesheets, discipline, vacations, leaves and absenteeism
• Perform other job-related duties as assigned
• Setting budgets and agreeing project time scales and deadlines with clients.
• Holding weekly internal and external meetings on progress.
• Responsible for identifying, analyzing, measuring and managing project risks.
• Ensuring that projects conform to PRINCE methodology and required standards.
• Keeping accurate administrative records of expenditure, accounting, costing and billing.
• Project managing new stock system based on .Net technology.
• Maintaining client relationships.
• Strong proficiency in MS Project/MS Office suite/MS Visio/SharePoint portal.
• Improved network reliability and scalability.
• Remote and mobile worker administration
• ERP experience includes supply chain finance business intelligence CRM and point of sale.
• Design Solutions (Linux Servers, Windows Servers (2008-2012), Firewalls , ISA, VPN, Citrix )
• Design Squid Servers
• Linux Data base Servers, Firewalls
• Design Solutions for Western union company around the word
• Design solutions for express money
• Design GPS Auto Run Systems For Car controls
• define project tasks and resource requirements
• develop full scale project plans
• assemble and coordinate project staff
• Manage IT Stuff (18 Engineers)
• plan and schedule project timelines
• track project deliverables using appropriate tools
• provide direction and support to project team
• quality assurance
• constantly monitor and report on progress of the project to all stakeholders
• present reports defining project progress, problems and solutions
• Banking Solutions (IP/IP , IP/ID )
• Evaluated and reconfigured company’s Unix/Linux/Windows/Oracle setup
• Improved system security through setup and ongoing maintenance of Net Screen-Security Manager. Delivered a cohesive solution managing Juniper firewalls and containing all IDP software.
• Revamped Netback up schedule and upgraded 15 servers. Optimized system availability (averaging 99.9% uptime) and equipped company with scalable systems to support fast business growth. VTrained employees across multiple departments on network operations including log-in procedures, network management software, permissions, printing issues, security and use of software.
• Design Linux IPCOP Server and Clearos Servers for many Exchange Companies to block hackers and other Trojan designers from attacking the money soft wares
• Installing and configuring western union certificate& Express money , etc…money software's
• Reviewed project plans and ensured progress according to schedule
• Developed all procedures and policies for organization.
• Monitored data processes proposals and ensured compliance with project.
• Planned computer resources required for project and prepared data security systems and disaster recovery in time of emergency.
• Coordinated with vendors, clients and technicians and ascertained requirements of computer system.
• Maintained knowledge of all new technologies in computer systems.
• Identified any issues in systems and recommended ways to resolve them.
• Hired staff and trained them in managing computer systems.
• Design flow chart and the networks throw Visio software and smart draw
• Resolved 25 exchange company throw installing Linux server
• Directed the implementation and performance tuning of Windows 2003 Server environment for client’s global operations. Delivered a major improvement over old VPN system that catapulted productivity of remote sales force.
• Led in-house and consultant team in large-scale Linux server upgrade for multinational consulting firm, which significantly enhanced system performance.
• Resolved a history of problematic network failure by troubleshooting LAN/WAN connections between multiple stores for a regional retail chain.
• Drove a 25% decrease in Web site downtime by migrating RaQ4 server sites and online stores to Linux server. Corrected server configuration problems, wrote scripts to ensure smooth server/reboot functioning, and assisted with a variety of Linux-based inquiries and concerns.
• Replaced major manufacturer’s vulnerable network with robust security through joint architecture of firewall and DHCP.
• Stabilized, expanded and protected client network and PC environment. Built new file servers to maximize Web hosting, terminal server, file/print sharing and domain control performance
• Manages complex hardware and software implementations to meet budget, schedule and quality goals
• Establishes project plans, milestones and deliverables.
• Prepare Project plan that ensures the delivery of the project components (deliverables) against specific deadlines.
• Management of Project Budget.
• Management of Project Communications.
• Management of Project Procedures as imposed by the client.
• Participates in design reviews with technical project teams.
• Co-ordinate with Finance to ensure that the client gets invoiced on completion of project deliverables.
• Handle and communicate project extensions or changes in due dates
and deliverables. Update project status and advise upper management on project progress.
• Obtains daily reports from technical leads to monitor project progress.
•Scheduled and performed troubleshoot on complex problems in Windows and Mac systems.
•Developed complex tools and provided support to process.
•Reviewed systems and configured new hardware to systems and installed upgrades to existing ones.
•Oversaw working in facility and complied and followed safety procedures at computer security at all times.
•Analyzed network issues and resolved them effectively.
•Supervised and ensured that all configuration and installation work, verified it according to business requirements.
•Makes Monthly IT Report include the PCs, Soft ware's, Upgrades, Damged, Recomnded
•Providing support of IT hardware, software and networks.
•Implement, inventory, and execute server backups and restoration
•Effectively set up RAID configurations for fail-safe and full backup recovery on multiple Servers.
•Install and implement multiple server side applications including Oracle, SQL,
•and Business Objects, Linux
•Advice, builds, and set up new servers for new areas
•Conduct maintenance for 65 servers using Windows Server 2000/03, Linux GNU
•Trouble shooting, administration and support of Windows 2003Server and, Linux-Squid Server,
•Coordinate with the suppliers
•Training users in subsequent website maintenance, Any Required Software
Projects worked on:
DIFC: - Dubai International Financial Centre
Dubai Land: - 558(Villas)
Central Park Tower: - CP08
Alwarqa: - 544 (Villas)
Dubai Tower :-Plot 30/29
DIP:-Dubai Investment Park (Work Shop & Stores & Plan Dept)
Emirates Hills: - Luxury Villas & 138 Villas
Infinity Tower
Twin Towers at Central Park(DIFC)
Passenger Terminal at Dubai World Central International Airport
•Responsible for networking, design, installation and maintenance services.
•Supporting users and network administrators over the telephone and by email.
•Maintain the company's network infrastructure.
•Networking and providing support for Windows, Macintosh and Linux issues.
•Configuration and testing of any new hardware and software.
•Travelling to client sites to help with installs, deployment, and troubleshooting.
•Management of the daily data backup and retrieval scheme.
•Installing and operating Windows desktop and server operating systems.
•TCP/IP networking and hardware maintenance and repair.
•Training new employees.