Retail Department Manager
Matalan
Total years of experience :12 years, 6 Months
Principle Accountabilities:
• Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
• Streamlined department operations by implementing eficient merchandising strategies and inventory management techniques.
• Enhanced sales performance with efective staf training and development programs, focusing on product knowledge and upselling techniques.
• Reduced employee turnover rate through establishing a positive work environment and fostering strong team dynamics.
• Maintained a visually appealing department layout that efectively showcased products and enticed customers to make purchases.
• Conducted regular performance evaluations for staf members, identifying opportunities for improvement and ofering constructive feedback.
• Developed comprehensive sales forecasts based on historical data analysis which allowed for better planning of inventory levels and seasonal adjustments.
• Resolved escalated customer complaints professionally and diplomatically, ultimately turning dissatisfied shoppers into loyal patrons.
• Established team priorities, maintained schedules and monitored performance.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Defined clear targets and objectives and communicated to other team members.
• Improved stafing during busy periods by creating employee schedules and monitoring call-outs.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Scheduled staf shifts to ensure proper coverage during
