Reservation travel agent
sahara experience travel agency
Total years of experience :4 years, 11 Months
Handling inbound and outbound guest calls
°Identifying, escalating priority issues and reporting to the high-level
management
°Providing guests with detailed informations needed
°Handling picklist cases (emails, chats…)
°Following up complicated guest calls and cases
°Ensuring a high level of mediation between the guest and the property
concerned
°Dealing with comments and complaints
°Adhering to all company policies and procedures
°Commitment to the security protocol to ensure safety for all operations
°I have received 5 satisfactions and good comments from guests about how I
handled their cases
Taking and confirming or canceling classes bookings
°cashiering
° Providing detailed descriptions of packages, services, facility features and
hours of operation .
° Preparing correspondence and documents .
°Directing the guests to correct destination .
° Maintaining the reception area .
°Dealing with comments and complaints
°Receiving and answering all incoming and outgoing emails
° Actively promoting the fitness center&spa, treatments, services, sessions
and retail, as well as programs, membership promotions and / or discounts
Welcoming the guests, escorting and providing them with information
° Organizing, planning and checking to make sure nothing is forgotten
during event set up
° Interact with guests
° Supervising food service
Supervising hygiene, preparing meals, administering medicines and
ensuring a safe environment
° Greeting and welcoming passengers once they arrived to the airport,
°Replying to fill out the departure / arrival forms and assisting them to find
their luggages