Guest Service Manager
Marriott International
مجموع سنوات الخبرة :17 years, 0 أشهر
Overseeing all Front Desk operations to ensure excellence in achieving business goals. Responding in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.
▪ Responding to inquiries regarding hotel information and guest concerns. Supervising the daily operations of the Front Desk personnel.
▪ Creating a strong Guest Service Culture in the front office as well as the entire hotel that maximizes GSI through coaching, motivating and training.
▪ Responsible for budgeting, forecasting, financial planning and management of the Front Office. Responsible for the learning and development to assure an overall professional performance of Guest Service associates.
▪ Accepting responsibility for the health, safety and welfare of the hotel guests and associates.
Acquired theoretical and experimental knowledge on group developments and dynamics, intervention skills. ▪ Relevant Courses: Working in Groups, Human System Interventions, Respecting Diversity, Organizational Leaderships, Personal and Professional Coaching and Consultation Methods.