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Nada Mohamed Ali, Sales Admin Team Leader

Nada Mohamed Ali

Sales Admin Team Leader·Prestige one

United Arab Emirates

Bachelor's degree, Tourism Studies

Work experience

Total years of experience: 14 years, 2 months

Sales Admin Team Leader

July 2025 - February 2026

Prestige one

Dubai, United Arab Emirates

July 2025 - February 2026

• Supervising the Sales Admin team to make sure all bookings and sales tasks are done
correctly and on time.
• Distributing tasks among the team and managing the workflow for smooth reservation
processing.
• Checking daily activities like reservations, collecting booking payments, and clearing
approvals.
• Coordinating with other departments to share project updates and keep client
communication clear and accurate.
• Working closely with CRM, handover, projects, and marketing teams to speed up and
improve the process.
• Preparing daily and monthly reports to track performance and highlight any issues.
• Keeping inventory updated and accurate to help the sales team.
• Making sure client payments are recorded properly according to the approved payment
plans.
• Updating the project payment plans every month to reflect the latest financial situation
Company industry:
Real Estate
Job role:
Administration

Sales Admin Team Leader

January 2025 - January 2026

Prestige One Developments

Dubai, United Arab Emirates

January 2025 - January 2026

• Supervised the Sales Admin team to ensure all bookings and sales tasks were completed accurately and on time.
• Distributed tasks among team members and managed workflow for smooth reservation processing.
• Monitored reservations, booking payments, and approval clearances.
• Coordinated with departments to ensure accurate project updates and client communication.
• Collaborated with CRM, handover, projects, and marketing teams to improve efficiency.
• Prepared daily and monthly reports to track performance and highlight issues.
• Maintained accurate inventory updates for the sales team.
• Ensured client payments were allocated according to approved payment plans.
• Updated project payment plans monthly to reflect the latest financial status.
Company industry:
Real Estate

Senior Sales Admin (Sales Operations)

November 2024 - June 2025

Arada Real Estate Developments

Sharjah, United Arab Emirates

November 2024 - June 2025

• Supervised daily sales and booking transactions, ensuring operational efficiency.
• Delegated tasks to the Sales Admin team and managed reservation workflow.
• Tracked reservations, booking collections, and clearance processes.
• Coordinated project updates and client communications across departments.
• Collaborated with CRM, Handover, Projects, and Marketing teams.
• Prepared daily and periodic reports to support management decisions.
• Managed inventory updates and records.
• Allocated financial payments according to approved payment plans.
• Updated project payment plans monthly.
Company industry:
22959

Senior Sales Operations Manager

March 2024 - November 2024

Juzur

Cairo, Egypt

March 2024 - November 2024

• Managed inventory updates and maintained accurate sales records.
• Oversaw sales operations workflow and database management.
• Tracked daily transactions and updated the master database.
• Created and revised payment plans monthly.
• Prepared monthly sales performance and inventory analysis reports.
• Prepared commission reports for sales teams and brokers.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Sales

Operations Manager

August 2023 - February 2024

Menassat Developments

Cairo, Egypt

August 2023 - February 2024

• Managing inventory updates and ensuring accurate records to support sales operations
and inventory control.
• Tracking Daily Transactions and update it on the master database.
• Managing reservations and contracting cycle.
• Multi reporting for various lines of C & D level Management.
• Guiding Sales Teams for the best operational practices to help them achieve more
profitable deals to cooperate.
Company industry:
Real Estate
Job role:
Management

Sales Operations Manager

January 2023 - January 2024

Menassat Developments

Cairo, Egypt

January 2023 - January 2024

Company industry:
Real Estate

Assistant Operations Manager

September 2022 - February 2023

Menassat Developments

Cairo, Egypt

September 2022 - February 2023

handling but not limited the below tasks
1.Inventory sheets and CRM.
2.Daily transactions and updates.
3.Reservations and contracting cycle.
4.Multi reporting for various lines of C level Management.
5.Guiding Sales Teams for the best operational practices to help them achieve more profitable deal to cooperate.
Company industry:
Real Estate
Job role:
Administration

Assistant Sales Operations Manager

January 2022 - January 2023

Menassat Development

Cairo, Egypt

January 2022 - January 2023

Company industry:
Real Estate

Operations Team Leader

April 2021 - September 2022

Menassat developments

Cairo, Egypt

April 2021 - September 2022

Operations Team Leader
handling but not limited the below tasks
1.Inventory sheets and CRM.
2.Daily transactions and updates.
3.Reservations and contracting cycle.
4.Multi reporting for various lines of C level Management.
5.Guiding Sales Teams for the best operational practices to help them achieve more profitable deal to cooperate.
Company industry:
Real Estate
Job role:
Management

Sales Operations Team Leader

January 2021 - January 2022

Menassat Developments

Cairo, Egypt

January 2021 - January 2022

• Managed inventory updates and sales operation records.
• Tracked daily transactions and updated the master database.
• Managed reservation and contracting cycles.
• Prepared reports for C-level and Director-level management.
• Guided sales teams on operational best practices.
Company industry:
Real Estate

Senior Operations Specialist

November 2019 - March 2021

Aqar Masr

Cairo, Egypt

November 2019 - March 2021

- Update weekly data base of units Inventory and availability.

-Coordinate with different departments about sales process, payments and legality of our sales and contracts process.

-To respond quickly and efficiently to all in-coming sales inquiries, by phone, Email.

-Provide sales and administrative support involving efficient handling of top and confidential agreements;

-Prepare monthly, weekly or daily sales analysis;

-Assist Sales team with general administrative duties, client service/ communication and overall operational efficiencies.

-Respond to phone and email inquiries on a day to day operation.
Company industry:
Real Estate
Job role:
Accounting and Auditing

Senior Operations Executive

November 2019 - March 2021

Aqar Masr Developments

Cairo, Egypt

November 2019 - March 2021

• Update weekly database of units Inventory and availability.
• Coordinate with different departments about sales process, payments and legality of our
sales and contracts process.
• To respond quickly and efficiently to all in-coming sales inquiries, by phone, Email.
• Provide sales and administrative support involving efficient handling of top confidential
agreements.
• Prepare monthly, weekly, or daily sales analysis.
• Assist Sales team with general administrative duties, client service/ communication and
overall operational efficiencies.
• Respond to phone and email inquiries on a day-to-day operation.
Company industry:
Real Estate
Job role:
Management

Senior Sales Operations Executive

November 2019 - January 2021

Aqar Masr Developments

Cairo, Egypt

November 2019 - January 2021

• Updated weekly inventory and availability databases.
• Coordinated with departments regarding sales processes and contract legality.
• Handled sales inquiries through phone and email.
• Provided administrative support and handled confidential agreements.
• Prepared sales analysis reports.
• Supported sales teams with client communication and operational efficiency.
Company industry:
Real Estate

Senior Administrative Assistant

July 2019 - October 2019

Progate Development

Cairo, Egypt

July 2019 - October 2019

Indirect sales operations executive:

• Create brokers accounts on CRM.

• Create brokers contract on CRM and send it to brokerage companies to sign it.

• Receive claims and invoices from brokerage companies and revision them before submitting them to the financial department.

• Make survey with brokerage companies to make sure that the sales team do orientation with them or not and follow up with inactive companies.

• Preparing all reports for brokerage companies.

• Handling the brokers complains.
Company industry:
Real Estate
Job role:
Administration

Indirect Sales Operations Executive

March 2019 - October 2019

Progate Developments

Cairo, Egypt

March 2019 - October 2019

• Created broker accounts on CRM systems.
• Prepared broker contracts and coordinated signatures.
• Reviewed broker claims and invoices before finance processing.
• Conducted broker engagement surveys and follow-ups.
• Prepared brokerage performance reports.
• Managed broker complaints.
Company industry:
Real Estate
Job role:
Sales

Admin Assistant

March 2019 - July 2019

Progate Development

Cairo, Egypt

March 2019 - July 2019

• Welcoming visitors and maintaining database for them.
• Managing the reception area.
• Handling and prioritizing all outgoing or incoming correspondence.
• Conducting quality control calls.
• Direct clients complain to the responsible customer service team.
• Responsible for day to day administrative functions.
• Assisting in resolving any administrative problems.
• Organizing, arranging and coordinating meetings.
• Preparing reports if required.
Company industry:
Real Estate
Job role:
Administration

Office Manager

December 2018 - February 2019

Scope Solution

Cairo, Egypt

December 2018 - February 2019

• Maintain executive’s agenda and assist in planning appointments, board meetings, conferences etc.

• Attend meetings and keep minutes.
• Receive and screen phone calls and redirect them when appropriate.

• Handle and prioritize all outgoing or incoming correspondence (e-mail, letters, packages etc.).

• Make travel arrangements for executives.

• Handle confidential documents ensuring they remain secure.

• Prepare invoices or financial statements and provide assistance in bookkeeping.

• Monitor office supplies and negotiate terms with suppliers to ensure the most cost-effective orders.

• Maintain electronic and paper records ensuring information is organized and easily accessible.

• Conduct research and prepare presentations or reports as assigned.
Company industry:
IT Services
Job role:
Information Technology

Customer Relations & Handover Executive

June 2018 - February 2019

Egyptian Company for Entertainment & Tourist Attractions (ECETA)

Cairo, Egypt

June 2018 - February 2019

• Coordinate and schedule unit handover appointments with clients.
• Ensure all required documentation and payments are completed prior to handover.
• Conduct property inspections to verify quality and compliance with specifications
• Identify and document defects or incomplete items (snag list).
• Liaise with construction, maintenance, and quality teams to resolve issues.
• Welcome clients on-site and provide a full orientation of the property.
• Explain unit features, utilities, and operational systems.
• Handle key/cards handover and obtain client signatures on handover documents.
• Follow up on post-handover issues and ensure timely resolution.
• Maintain accurate records and prepare handover reports.
Company industry:
Real Estate
Job role:
Customer Service and Call Center

Customer Relations & Handover Executive

January 2018 - January 2019

ECETA

Cairo, Egypt

January 2018 - January 2019

• Coordinated unit handover appointments with clients.
• Ensured documentation and payments were completed before handover.
• Conducted property inspections and prepared snag lists.
• Coordinated with maintenance and quality teams.
• Handled key handovers and client orientation.
• Prepared handover reports and maintained records.
Company industry:
Construction & Building

Customer Relations Representative

June 2018 - November 2018

Egyptian Company for entertainment and tourist attractions (Eceta)

Cairo, Egypt

June 2018 - November 2018

- Attracts potential customers by answering service questions; suggesting information about service.

- opens customer accounts by recording account information.

- Maintains customer records by updating account information.

- Resolves service problems by clarifying the customers complaint; determining the cause or adjustment; following up to ensure resolution.

- Recommends potential services to management by collecting customers information and analyzing customer needs.

- Prepares product or service reports by collecting and analyzing customer information.

- Contributes to team effort by accomplishing related results as needed.
Company industry:
Facilities & Property Management
Job role:
Community Services

Customer Relations

February 2017 - May 2018

Nissan Auto Egypt

Cairo, Egypt

February 2017 - May 2018

• Resolving calls efficiently and effectively.

• Working on Customer Relationship Management (CRM) system to provide and analyze insightful data for Marketing and Customer service purposes.

• Plans, prepare, and devises work schedules, according to workloads,
Observes and evaluates workers performance.

• Communicates with other departments and management to resolve problems and expedite work.

• Manages the resolving complaints process and making sure it is professional and efficient.

• Develop feedback or complaints procedures upon analysis.

• Coordinate with other departments to discuss and implement possible improvements to customer service.

• Create and manage surveying customers to get insights about the level of customer service and communicated image.

• Accuracy in handling all assigned tasks.

• Maintain professional work relationships with colleagues, manager.
Company industry:
Automotive Dealership & Distributor
Job role:
Customer Service and Call Center

Operation Coordinator

September 2015 - January 2017

Dara Real Estate

Cairo, Egypt

September 2015 - January 2017

• Coordinate the activities of staff members by effectively and efficiently handling scheduling and work assignment duties.

• Ensure the implementation & the development of organizational strategies, policies and practices.

• Quickly assess the effects of changing circumstances and develop strategies that will minimally influence other departments.

• Maintain all contact management databases and systems.

• Assist with event and program preparation, planning and execution.

• Identify problems in operations processes and ensure that they are resolved in a time-efficient manner.

• Brief and debrief all participants of every project or program that the company has undertaken.

• Maintain accurate operations materials and documents for reference purposes.

• Plan, direct and coordinate administrative efforts such as records and information management, mail distribution and office support services.

• Create reports on company functionality on a periodic basis and discuss deficiencies and ways of improvement with senior management.

• Ensure that multiple projects meet their projected deadlines effectively.
Company industry:
Real Estate
Job role:
Administration

Operation Coordinator

September 2015 - January 2017

Dara real estate

Cairo, Egypt

September 2015 - January 2017

Company industry:
Real Estate
Job role:
Administration

Tour Operator

May 2014 - August 2015

Adam Travel

Cairo, Egypt

May 2014 - August 2015

• To create, arrange and operate tours and travel programs.

• To organize vacation, holidays packages by coordinating with airlines, hotels.

• To report the pending or the overbooking situation and offer alternatives.

• To follow up all clients requests related to their hotel accommodation booking.

• To send reports of empty rooms allocations to Tour Operators.

• Client’s satisfaction and to earn their loyalty for future travel.

• To help the foreign tour operator, as the local agent, by finding competitive offers with the hotels in resort to assist them in selling and promoting the destination.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Tour Operator

May 2014 - August 2015

Adam travel

Cairo, Egypt

May 2014 - August 2015

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Customer Service Agent

March 2013 - April 2014

Wasla Outsourcing

Cairo, Egypt

March 2013 - April 2014

• Attracts potential customers by answering product and service questions; suggesting information about other products and services.

• Opens customer accounts by recording account information.

• Maintains customer records by updating account information.

• Resolves product or service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

• Maintains financial accounts by processing customer adjustments.

• Recommends potential products or services to management by collecting customer information and analyzing customer needs.

• Prepares product or service reports by collecting and analyzing customer information.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Customer Service Rep.

February 2012 - April 2014

-Ecco Outsourcing / VODAFONE EGYPT

Cairo, Egypt

February 2012 - April 2014

(Project
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Customer Service Representative

January 2012 - January 2014

Ecco Outsourcing / Vodafone Egypt (Project 888)

Cairo, Egypt

January 2012 - January 2014

Company industry:
Telecommunications

Customer Service Agent

February 2012 - March 2013

ECCO Outsourcing

Cairo, Egypt

February 2012 - March 2013

• Attracts potential customers by answering product and service questions; suggesting information about other products and services.

• Opens customer accounts by recording account information.

• Maintains customer records by updating account information.

• Resolves product or service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

• Maintains financial accounts by processing customer adjustments.

• Recommends potential products or services to management by collecting customer information and analyzing customer needs.

• Prepares product or service reports by collecting and analyzing customer information.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

Future Academy

January 2011

January 2011

Bachelor's degree, Tourism Studies

Egypt

GPA (rating): Good

GPA (rating): Good

View attachment

Egypt Air

September 2010

September 2010

High school or equivalent, Public Relations

Egypt

Skills

Inventory Management
Expert
Inventory Management
Expert
Team Leadership
Expert
Team Leadership
Expert
Contracts
Expert
Contracts
Expert
Administration
Expert
Administration
Expert
Sales Operations
Expert
Sales Operations
Expert
TYPING
Expert
TYPING
Expert
WORD
Expert
WORD
Expert
POWERPOINT
Intermediate
POWERPOINT
Intermediate
Inventory Management
Expert
Inventory Management
Expert
Team Leadership
Expert
Team Leadership
Expert
Contracts
Expert
Contracts
Expert
Administration
Expert
Administration
Expert
Sales Operations
Expert
Sales Operations
Expert
ADMINISTRATIVE SUPPORT
Expert
ADMINISTRATIVE SUPPORT
Expert
COORDINATING
Intermediate
COORDINATING
Intermediate
CORPORATE COMMUNICATIONS
Intermediate
CORPORATE COMMUNICATIONS
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DECISION MAKING
Intermediate
DECISION MAKING
Intermediate
MARKETING
Intermediate
MARKETING
Intermediate
OPERATIONS
Expert
OPERATIONS
Expert
PROGRESS REPORTING
Expert
PROGRESS REPORTING
Expert
COMMUNICATIONS
Expert
COMMUNICATIONS
Expert
EXCEL
Expert
EXCEL
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Management
Expert
Management
Expert
Data Entry
Expert
Data Entry
Expert
BILLING
Intermediate
BILLING
Intermediate
COORDINATE GEOMETRY
Intermediate
COORDINATE GEOMETRY
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
ELECTRONIC DATA INTERCHANGE
Intermediate
ELECTRONIC DATA INTERCHANGE
Intermediate
INVENTORY CONTROL
Intermediate
INVENTORY CONTROL
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
RESERVATIONS
Intermediate
RESERVATIONS
Intermediate
SALES
Intermediate
SALES
Intermediate
SALES ADMINISTRATION
Intermediate
SALES ADMINISTRATION
Intermediate

Languages

Arabic
Native Speaker
English
Intermediate

Training and Certifications

Certifications
The Art of Marketing Diploma
UAE Driving License
Public Relations officer
The Art of Marketing Diploma
Training
Public Relation
Egypt Air
Sep 2010

Hobbies

  • Gym, Drawing, Internet, shopping, Games