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Nadeem Amjad

SME Unit Manager

Bayt.com

Location:
United Arab Emirates - Dubai
Education:
Diploma, ACCP
Experience:
18 years, 10 months

Work Experience

What's your work experience? Your experience is one of the most important sections in a CV.
List all relevant responsibilities, skills, projects, and achievements against each role.  If you're a fresh grad, you can add any volunteer work or any internship you've done before.
Add Experience

Total Years of Experience:  18 Years, 10 Months   

June 2012 To Present

SME Unit Manager

at Bayt.com
Location : United Arab Emirates - Dubai
Responsible for team budgeting whereby evaluated preceding year performance and future market trend to arrive at rational budget for the year.
Preparing and implementing Sales and Marketing plans to achieve or exceed projected target and to remain ahead of the competitors in market targeting and product positioning. Organizing research on competitor’s business policies, products and product innovation; enabling the company to review its own strategies, brand quality and specifications to bring it inline with consumer’s needs and tastes.
Reviewing quarterly achievements against budget to ensure that projected sales and gross margins are being achieved and taking corrective measures as when needed.
Guiding, training, appraising and motivating team members to ensure high degree of productivity, efficiency and commitment towards the departments overall objective.
Ensuring clear communication pertaining to service terms and conditions, assuring confidentiality, and following up on any complaints to prevent escalations and legal implications, hence providing quality service to bayt customers.
Liaising with a host of retail clients, ensuring optimal levels of service and providing specific solutions. Maintaining high client-servicing performance levels, through periodic reports about job requirements to upper management through CRM (Customer Relationship Management) System.
Cross selling and marketing all existing and new services introduced by the company and following up on referral business to expand client base. Customizing packages in view of client requirements, associated business risks and long term prospects.
Advising clients about service bouquets in view of requirements, executing requisite documentation and upgrading existing service standards, hence contributing to the sales target set by the management team.
Keeping close tabs on market requirements and competitor activities. Handling specific enquiries and replying to the marketing and customers
May 2005 To May 2012

Senior Account Manager

at Bayt.com
Location : United Arab Emirates - Dubai
Responsible for team budgeting whereby evaluated preceding year performance and future market trend to arrive at rational budget for the year.
Preparing and implementing Sales and Marketing plans to achieve or exceed projected target and to remain ahead of the competitors in market targeting and product positioning. Organizing research on competitor’s business policies, products and product innovation; enabling the company to review its own strategies, brand quality and specifications to bring it inline with consumer’s needs and tastes.
Reviewing quarterly achievements against budget to ensure that projected sales and gross margins are being achieved and taking corrective measures as when needed.
Guiding, training, appraising and motivating team members to ensure high degree of productivity, efficiency and commitment towards the departments overall objective.
Ensuring clear communication pertaining to service terms and conditions, assuring confidentiality, and following up on any complaints to prevent escalations and legal implications, hence providing quality service to bayt customers.
Liaising with a host of retail clients, ensuring optimal levels of service and providing specific solutions. Maintaining high client-servicing performance levels, through periodic reports about job requirements to upper management through Customer Relationship Management System.
Cross selling and marketing all existing and new services introduced by the company and following up on referral business to expand client base. Customizing packages in view of client requirements, associated business risks and long term prospects.
Advising clients about service bouquets in view of requirements, executing requisite documentation and upgrading existing service standards, hence contributing to the sales target set by the management team.
Keeping close tabs on market requirements and competitor activities. Handling specific enquiries and replying to the marketing and customers

Education

What's your educational background?
Let employers know more about your education; remember, be clear and concise.
July 2005

Diploma, ACCP

at Aptech Computer Education Academy
Location : United Arab Emirates

Specialties & Skills

Client Development & Negotiations, Networking, Operations, Administration, Report Generation

Ability to work under pressure, Presentation Skills, Oracle MS Office, Internet Applications & Win

• Strategic Sales, Marketing & Promotion, Client Servicing, Recruitment & Training

Communication, Interpersonal, Negotiation, Analytical, Leadership & Creative Thinking Skills

Languages

Do you speak more than one language?
For some jobs, fluency in one or more foreign languages is a plus, so add your language skills to get better results.

English

Expert

Urdu

Expert

Arabic

Intermediate

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