CRM
Government of RAS Al
Total years of experience :8 years, 6 Months
Understand the Civil Courts government authorities Business Processes
•Implement SAP
SAP CRM-RE-FX connector
Understand the Clients Business Process
•Implement SAP ISU CRM
•Mapping the Business Process
•Collecting the requirements of the client
•Configuring middleware between SAP ISU and SAP CRM
•Analyzing the requirements with respect to CRM
Functional consultant for Amer group call center, sales, marketing and service cycle full implementation project
•Understand the Clients Business Process
•Implement SAP RE-FX connector to CRM (TRM) tenant relationship management
•Mapping the Business Process with SAP BCM, Sales, Marketing processes
•Configuring middleware between SAP ECC and SAP CRM
•Collecting the requirements of the client
•Analyzing the requirements with respect to SAP CRM
•Configuring the SAP CRM integration with AVAYA CTI
•October 2013- December 2015 Project No.4 Total FM for facility management (part of
implementation project (roll out with customization to cover the line of business
Functional consultant for SAP marketing, presales and intellectual property management
A CRM consultant supports a company's CRM processes, including full life cycle implementations, business functionalities and CRM service modules, in the short term and long term also using sap for intellectual property management for handling rights department business process
•Understand the Clients Business Process
•Mapping the Business Process with SAP CRM Process
•Collecting the requirements of the client
•Analyzing the requirements with respect to SAP CRM
•Configuring the SAP CRM system according to client’s requirement.
•Configuring middleware between SAP ECC and SAP CRM
•Coordinating with technical team members to reach the technical requirements.
Understand the Clients
for