Sales Officer
Pact Employment Services
Total years of experience :3 years, 7 Months
Interacting with customers via telecalling of data provided, engaging them with messages, emails etc.
Meeting with clients as appointments, cold call and references to represent our financial products
Reporting on customer queries and advising them to fulfill their financial needs with their priority
Generation of daily sales report and maintenance of follow ups as record keeping
To ensure that productivity reports are prepared and submitted in a timely manner
Provide appropriate information in response to customer queries
Process credit card and loan applications for new customers also
Building long lasting relation to our existing clients to get references for new to company customers
Monitor and manage recruiting and sales metrics such as daily call volume (Outbound and inbound), new applicants and new enrollments.
• Prepare daily report, maintained monthly sales data and develop promotional strategies
• Reporting on customer queries and dealing with the large number of customers on the daily basis and ensuring complete satisfaction.
• Responsible for answering customer queries, problem solving and providing detailed info.
• Maintaining high standard of service quality and grooming as per company standard.
• Building productive, collaborative relationships with employees, and HR business partners.
• Examining employee records to answer enquiries and provide information to authorized persons.
• Responsible for answering customer queries, problem solving and providing detailed information
• Managing customer details database and making amendments as per their requests.
• Generating leads through phone calls and emails to understand the requirements of clients.
• Receiving customer's calls for enquiries, complaints, opinions etc and solve them or direct them to relevant departments for solutions.
• Working cooperatively with key team members, clients and vendors etc.
• Responsible for answering customer queries, problem solving and providing detailed info assisted in training of new customer service representatives and associates.
• Organized the workflow to meet customer timeframes.
• Performed market research surveys on customer needs and requirements