Shaima Mansour - CHRR - CHRP - Certified Korn Ferry Hay Job Evaluation

- Develop content and evaluate HR related training programs.
- Present HR related training programs to new hires and supervisors in both Arabic & English.
- Work on data analysis, define gaps and suggest solutions.
- Write, review, and update HR Policies and stand procedures in compliance with UAE labor Law and center requirement and as per ADEK and make sure it is reflected on ERP.
- Communicate Policy changes and updated to employees through existing channels, HRMS or weekly memo.
- Collaborate with HR team to identify recruitment trends and areas for improvement, including strategies to attract and retain talent and reducing time-to-fill.
- Support the top management in setting the Center future goals and plan for achieving them.
- Work on cascading center’s strategic goals on departments and employees in order to set their individual KPI’s
- Conduct job analysis to update job descriptions including duties, responsibilities and qualifications for each role.
- Conduct job evaluation as per Hay Method and work on creating new grading system (Salary scale and benefits)
- Foster positive employee relations and assist in resolving employee issues by guidance to staff and supervisors.
- Responsible for the strategic development, continuous enhancement, and comprehensive transformation of all HR functions, including talent acquisition, employee relations, performance management, training and development, compensation and benefits, and HR technology integration.
- Promote employee engagement and satisfaction through various initiatives (surveys).
- Analyze the hiring needs in coordination with departments’’ directors and prepare effective workforce plans.
- Work on establishing retirement policy and succession programs.
- Manage and optimize HR process, systems, and workflows to ensure efficiency and effectiveness.
- Ensure that PMS is implemented effectively and raise recommendation for development and prepare reports for management revision.
- Oversee the Health and wellness team inside the center.
- Lead the Talent Acquisition Team and update talent acquisition policies and procedures (New hires, Internal replacement, Promotion, Contracts Renewals, Internship)

- Prepare the workforce analysis report for the top management.
- Participate in studying and preparing the department’s organizational structure in line with the department’s strategy.
- Analyze all requirements for designing the organizational structure in line with the requirements of the Human Resources Authority in the Abu Dhabi.
- Review the requirements for designing the organizational structure of the entities affiliated with the Department of Health and make comments on them before presenting them to the Chairman.
- Updating the Job Description as per the approved roles and responsibilities of each business unit.
- Develop and update policies and procedures in the department in coordination with all organizational units.
- Follow up with the Human Resources Division to develop and update the annual workforce plan and provide recommendations, if necessary, in order to ensure the effective implementation of programs and projects.
- Work on updating Chairman delegation of Authority Matrix
- Work with recruitment team in order to set the manpower requirement in DOH every year from all aspects (Budget impact, hiring period, benefits to be provided …etc.)
- Prepare the Manpower budget including proposed promotion and new hiring based on dof requirement and through Hyperion.
- Propose different strategical solutions scenarios for the issues and obstacles raised for the HR Committee based on the current policies and procedures and best practice in the market.
- Drafting decrees for new committee establishment or revoking current committees and for changes on committee members, and the updates on committee roles.

- Full understanding of Executive Regulations of Law No. (6) of 2016 related to Human Resources in the Emirate of Abu Dhabi
- Full understanding of UAE Labor Law and MOHRE Regulations.
- Work on the implementation of HRA policies & procedures internally in DOH.
- Work on reviewing HR policies and procedures and work on proposals to be shared with the management and HRA for their approvals.
- HR Business Partner for 3 main and critical sectors.
- Create a promotion calculator and share it with all users.
- Prepare full study about different employees' cases and raise the recommendations to the management based on the available factors and as per the policies.
- Drafting Employee Handbook and work with media on creative way for presenting it for employees.
- Overtime Tracking & Calculation
- Employees Medical Board applications so medical committee can decide their suitability to work based on their health conditions.
- Work on monthly payroll changes
- Represent the HR team on different occasions and meetings with DAMAN, HRA, DOF, ADAA, AD Pension Fund…etc.
- Properly handle complaints and grievance procedures (investigation & raise recommendations).
- Prepare the reply for all complaint cases raised to Objections Committee Operations
in HRA.
- Reply to all employees' requests through AAMRNA system. (HR ticketing system)
- Track attendance & leaves of employees and close all gaps.
- Communicate with employees and aware them about all types of leaves they are entitled to.
- Keep the HRMS updated with all employees’ details and documents (Promotion, transfer, line manager changes, allowances changes, termination…etc.)
- Work with systems providers on automating different HR processes like overtime tracking and calculation, Promotion eligibility and promotion calculation, Per diem policy…etc.)
- Prepare letters as required (Warning, Salaries, Personal actions…etc.)
- Prepare presentation for different subjects for the top management.
- Prepare process for outsource employees' formalities within the org.
- Prepare presentation for all cases/ issues to be presented for HR committee with HR recommendations for their approvals.
- Communicate the recommendations and decisions of committee with the respected parties.
- Draft Chairman decrees for seconding, transferring, promoting, and terminating employees.
- Draft HR announcement.
- Propose overtime tracking mechanism and implementing it.
- Make awareness sessions and send awareness emails periodically to ensure the compliance.
- Calculate Per diem /Acting allowance as per the HR Policy.
- EOSB & Final settlement calculation.
- Different tasks and projects assigned by the HR Manager.

HR Policy and Procedure:
- Review the HR Management System periodically and raise comments with suggested solutions.
- Ensure that the HR Policy and Procedures don’t interfere with UAE Labor Law.
- Ensure the compliance of HR Policy and Procedures in all subsidiaries.
- Make awareness sessions and send awareness emails periodically to ensure the compliance.

Recruitment:
- Looking for qualified candidates for the open vacancies based on the JD & based on specific requirement by the management by posting the open vacancy through different leading job sites, Tasneef Job Portal …etc.
- Shortlist the most suitable CV’s and arrange Interview with them.
- Collect the Interview Evaluations and start the hiring process for the selected candidates.
- Prepare the internal offer letter and get the required governmental approvals and collect all required documents from the candidate.
- Prepare MOHRE offer letter & Contract and arrange for the joining date.
- Arrange the new hire employee kit.
- Arrange and conduct the induction program with the new employee.
- Add the new employee details into the ERP system.
- Review JDs and make Job evaluation (Hay group Job evaluation method) from time to time.
- Monitoring the conformity of contracts and management of contracts of employment with labor, insurance, and social security legislations.

Compensation and Benefits & Payroll Management:
- Benchmark current compensation packages by conducting market research or by consulting external consultant.
- Implement promotions and increment policy by reviewing all employees’ performance appraisal and communicate the list with the HR Manager.
- Preparation of payroll with all supporting (Attendance records, additions, and deductions).
- Prepare the compensation package for all new employees.
- Prepare Pay slips on monthly basis and send it to employees.
- Manage all advance applications received from employees (Advanced Salary, Housing, Education…etc.).
- Calculate Per diem as per the HR Policy.
- EOSB Calculation and final settlement.
Employee Relations:
- Available for any consultancy from employees.
- Lead the hiring and termination processes.
- Verify employees’ information and update their files periodically.
- Sit in company’s events to present the company.
- Ensure the flow of new employee induction, training, clearance, exit interview…etc.
- Receive employees’ complaints and ensure to solve it or to communicate it with the concerned person.
- Act as an intermediate person between employees and the General Manager.
- Lead the HR assistants.

Leave Management
- Track employees’ leaves and ensure that they don’t go beyond their balances.
- Communicate with employees and aware them about all types of leaves they are entitled to.
- Leave provisions calculation.
- Manage the leave plan.

PMS (Performance Management System):
- Help Line managers to understand the performance management policy and what is the best way to sit employee KPI’s
- Work with all individuals on the company to understand the PMs and set the company KPIs from down to top.

Update org. Structure as required and based on the workload analysis.
Prepare and report Employee Annual Appraisal and ensure the KPI’s process is followed.
Prepare forms to be used on the HR and outside the HR department.
Properly handle complaints and grievance procedures.
Assist with day-to-day operations of the HR functions and duties.
Coordinate HR projects (meetings, training, surveys, Launching new systems …. etc.).
MIS Reports (Leave Provision, Head Counts, EOSB Provision, Loan balances, Recruitment & Interview Summary reports)
Responsible of preparing the subsidiary budget.
Handle Subsidiary Petty Cash and issue Petty cash vouchers.

Apply for finances as customer require
Explain products of the bank for the customer
register complains for customers
follow up with customer transactions
Support and provide superior service via phones, e-mails and faxes as a receiver and caller
Use questioning and listening skills that support effective telephone communication.
Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
Understand the impact of attitude in handling calls professionally
Effectively deal with job stress, angry callers, and upset customers
Use the most appropriate way to communicate with different behavior types on the telephone.
Apply the elements of building positive rapport with different types of customers over the phone.
Apply the proper telephone etiquette to satisfy various customer situations.
Apply appropriate actions to effectively control a telephone call.
Identify voice skills and how to enhance a good telephone presentation.
Meets commitments to customers
Other duties as assigned.
Display Time flexibility towards shifts

Internship at AHS-SEHA (Ambulatory HealthCare Services)
Internship Period: From (1-July 2012) to (16-Aug 2012)

Assist working in Finance and accounting departments:
1. Payroll Section
2. Account Receivable Section
3. Account Payable Section
4. Fixed asset Section
5. Budgeting Section
Duties and responsibilities:
• Enter salaries for employees.
• Enter different allowances and benefits for employees:
♦ Overtimes
♦ Shifts
♦ Furniture
♦ Supplementary
• Prepare Payslip and termination letters for terminated employees.
• Compute End of service benefits for employees terminated.
• Shifting invoices received from clinics to the insurance company using Microsoft dynamics GP: Billing system.
• Adding fixed assets bought by AHS or any of its clinics to the system and run depreciation for them.
• Help in preparing budget for the next year
• Attend meetings for opening offers for a tender issued before.
• Prepare the Invoice registration form, Payment registration form and Remittance form (bank letter) for all invoices received and send them to the bank for payment.
• Prepare some accounting entries.