Telecom Manager
Smartlink
Total years of experience :12 years, 3 Months
• Delivering value-add consulting services to customers through identifying the right needs and specific deliverables and in implementing what’s required to achieve their business and technology objectives meeting their expectations
• Analyze business requirements to develop technical solutions and their framework, while advising technical consultation regarding product specification, techniques and alternatives products and fit architecture for contact and call centers.
• Acting as the SME for complex issues to apply diagnostic and root-cause analysis techniques in order to identify the right diagnosis and recommend the right solution
• Build, implement and support solutions that improve customer experience like WebChat, Dashboard and any required Web-Service integration.
• Implementation, Integration, Support, Administration and Troubleshooting of IPT, Call Centers and Contact Centers solutions
• Experience in Avaya telephony systems & applications, unified communication applications and services, call & contact center systems and related applications