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Nadeem Haswah, Telecom Manager

Nadeem Haswah

Telecom Manager·Smartlink

Saudi Arabia

Bachelor's degree, Electronics Engineer

Work experience

Total years of experience: 14 years, 4 months

Telecom Manager

October 2014 - Present

Smartlink

Riyadh, Saudi Arabia

October 2014 - Present

• Delivering value-add consulting services to customers through identifying the right needs and specific deliverables and in implementing what’s required to achieve their business and technology objectives meeting their expectations
• Analyze business requirements to develop technical solutions and their framework, while advising technical consultation regarding product specification, techniques and alternatives products and fit architecture for contact and call centers.
• Acting as the SME for complex issues to apply diagnostic and root-cause analysis techniques in order to identify the right diagnosis and recommend the right solution
• Build, implement and support solutions that improve customer experience like WebChat, Dashboard and any required Web-Service integration.
Company industry:
Telecommunications
Job role:
Consulting

Senior Implementation Engineer

January 2012 - August 2014

CGC

Riyadh, Saudi Arabia

January 2012 - August 2014

• Implementation, Integration, Support, Administration and Troubleshooting of IPT, Call Centers and Contact Centers solutions

• Experience in Avaya telephony systems & applications, unified communication applications and services, call & contact center systems and related applications
Company industry:
Installation & Technical Services
Job role:
Engineering

Education

Princess Sumaya University for Technology (PSUT)

June 2011

June 2011

Bachelor's degree, Electronics Engineer

Jordan

GPA (percentage): 77.7%

GPA (percentage): 77.7%

Skills

ITIL
Expert
ITIL
Expert
Engineering
Expert
Engineering
Expert
Management
Expert
Management
Expert
TOGAF
Expert
TOGAF
Expert
PMP
Expert
PMP
Expert
Computer assembly and maintenance
Expert
Computer assembly and maintenance
Expert
Microsoft Office
Intermediate
Microsoft Office
Intermediate
Linux
Beginner
Linux
Beginner
VoIP
Expert
VoIP
Expert
Enterprise Architecture
Intermediate
Enterprise Architecture
Intermediate
Management
Intermediate
Management
Intermediate
ITIL
Expert
ITIL
Expert
Engineering
Expert
Engineering
Expert
TOGAF
Expert
TOGAF
Expert
PMP
Expert
PMP
Expert

Languages

English
Expert
Arabic
Native Speaker

Training and Certifications

Certifications
Togaf 9 Level 1 & 2
Nov 2019
Show credentials
Project Management Professional - PMP
Sep 2018 - Sep 2021
Show credentials
CCNA, CCNA Voice, CCNP Voice
Cisco
Feb 2012 - Jan 2013
CTP+
ComTIA
Jan 2012 - Apr 2012
Avaya Aura® Session Manager and System Manager Implementation and Maintenance
Avaya
Mar 2012 - Mar 2012