مجموع سنوات الخبرة: 12 سنوات, 1 أشهر
أكتوبر 2014
إلى حتى الآن
Telecom Manager
في Smartlink
البلد :
المملكة العربية السعودية - الرياض
• Delivering value-add consulting services to customers through identifying the right needs and specific deliverables and in implementing what’s required to achieve their business and technology objectives meeting their expectations
• Analyze business requirements to develop technical solutions and their framework, while advising technical consultation regarding product specification, techniques and alternatives products and fit architecture for contact and call centers.
• Acting as the SME for complex issues to apply diagnostic and root-cause analysis techniques in order to identify the right diagnosis and recommend the right solution
• Build, implement and support solutions that improve customer experience like WebChat, Dashboard and any required Web-Service integration.
• Analyze business requirements to develop technical solutions and their framework, while advising technical consultation regarding product specification, techniques and alternatives products and fit architecture for contact and call centers.
• Acting as the SME for complex issues to apply diagnostic and root-cause analysis techniques in order to identify the right diagnosis and recommend the right solution
• Build, implement and support solutions that improve customer experience like WebChat, Dashboard and any required Web-Service integration.
يناير 2012
إلى أغسطس 2014
Senior Implementation Engineer
في CGC
البلد :
المملكة العربية السعودية - الرياض
• Implementation, Integration, Support, Administration and Troubleshooting of IPT, Call Centers and Contact Centers solutions
• Experience in Avaya telephony systems & applications, unified communication applications and services, call & contact center systems and related applications
• Experience in Avaya telephony systems & applications, unified communication applications and services, call & contact center systems and related applications
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