Warehouse assistant\customer service representative
Welcare hospital
Total years of experience :17 years, 0 Months
WAREHOUSE ASSISTANT/INVENTORY CONTROLLER
DUTIES & RESPONSIBILITIES(as Intern)
• Entered data, using SAP enterprise resource planning system.
• Assisted in purchasing, stocking, store keeping and inventory control.
• Dealing and negotiating with suppliers.
• Rack stacking, Material handling and following of Quality and safety assurance guidelines.
• Raising LPO request to be sent to the purchasing department.
• Forwarding GRN (Goods Received Notes) to the accounts department for payment to supplier.
• Checking dates for early expiry products.
CUSTOMER SERVICE ADMINISTRATOR
(www.mediclinic.ae)
DUTIES & RESPONSIBILITIES
• Managed international inbound and outbound calls, billing and filing of reports in the data management systems HIS.
• Devised strategies for efficient scheduling and reservations of doctor’s clinic to maximize number of customers.
• Effectively applied different Codes used within the Hospital.
• Coordinated and managed staff shifts through staff roster and trained junior staff in hospital specialties to equip them with enough information for guiding customers to the appropriate service and hence offer immediate solutions to customer’s issues and complaints.
• Learned about basic medical terminology and procedures techniques to better advertise and sell hospital specialties to the customers.
• Managed faxes, JCI accreditation paper work, administrative tasks and always ensured provision of excellent customer service.
• Perform telesales for guest relations and promotional tasks
• Training staff in the department and ensuring that SOP’s are being followed at all times.
• Recording all international official calls, handling billing and filing of all the reports
SALES AGENT (RESERVATIONS DEPARTMENT) DUTIES & RESPONSIBILITIES
• Selling strategy for the month, up-selling promotions etc
• Interacting with Travel Agents, checking their allocations etc
• Making a reservation taking into considerations for Guest with special requests
• Filling and releasing the pre -authorization for the credit cards & Third Party