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Nadeen Hammami, Customer service outsourcing executive (MyUs)

Nadeen Hammami

Customer service outsourcing executive (MyUs)·Aramex

Jordan

Bachelor's degree, Foreign Languages

Work experience

Total years of experience: 2 years, 1 months

Customer service outsourcing executive (MyUs)

February 2025 - January 2026

Aramex

Amman, Jordan

February 2025 - January 2026

Deliver end-to-end support for international clients, ensuring
seamless resolution of complex shipping, account, and service
related inquiries.
Optimize customer experience by consistently meeting and
exceeding KPIs, including first-response time, resolution efficiency,
and customer satisfaction scores.
Act as a liaison between customers and internal departments (operations, logistics, finance) to resolve escalated issues and
Company industry:
Distribution, Supply Chain & Logistics
Job role:
Logistics and Transportation

Tele Sales Representative

January 2025 - February 2025

Aramex

Amman, Jordan

January 2025 - February 2025

Engaged in proactive outbound calls to potential and existing clients, generating leads and closing sales.
Developed tailored solutions to meet client needs, ensuring consistent achievement of sales targets.
Utilized Sprinklr CRM to track performance, manage client accounts, and analyze sales pipeline.
Company industry:
Shipping
Job role:
Sales

Tele Sales Representative

January 2025 - February 2025

Aramex

Amman, Jordan

January 2025 - February 2025

Engaged in proactive outbound calls to potential and existing clients, generating leads and closing sales.
Developed tailored solutions to meet client needs, ensuring consistent achievement of sales targets.
Utilized Sprinklr CRM to track performance, manage client accounts, and analyze sales pipeline.
Company industry:
Shipping
Job role:
Sales

Sales Representative (Property Management)

November 2024 - January 2025

Aramex

Amman, Jordan

November 2024 - January 2025

Conducted consultations to identify client needs and provide suitable property management solutions.
Negotiated and closed deals, driving customer satisfaction and company profitability. Expanded and retained client relationships, increasing portfolio revenue.
Company industry:
Shipping
Job role:
Sales

Sales Representative (Property Management)

November 2024 - January 2025

Aramex

Amman, Jordan

November 2024 - January 2025

Conducted consultations to identify client needs and provide suitable property management solutions.
Negotiated and closed deals, driving customer satisfaction and company profitability. Expanded and retained client relationships, increasing portfolio revenue.
Company industry:
Shipping
Job role:
Sales

Contact Center Executive

January 2024 - November 2024

Aramex

Amman, Jordan

January 2024 - November 2024

In my role at Aramex as an Outsourcing Executive, I was responsible for handling customer interactions, coordinating operational tasks, and ensuring service quality in a fast-paced environment. I supported daily operations, managed client requests, followed company procedures, and maintained accuracy and professionalism while meeting performance targets. This role strengthened my communication, multitasking, and problem-solving skills.
Company industry:
Shipping
Job role:
Logistics and Transportation

Contact Center Executive

January 2024 - November 2024

Aramex

Amman, Jordan

January 2024 - November 2024

Conducted outbound calls to prospective and existing customers for follow-ups, sales, and service updates.
Maintained accurate call records and updated customer information in CRM systems.
Achieved individual call and performance targets while maintaining professional communication standards.
Leveraged Sprinklr CRM to track, manage, and analyze customer interactions across multiple channels.
Company industry:
Shipping
Job role:
Customer Service and Call Center

Contact Center Executive

January 2024 - November 2024

Aramex

Amman, Jordan

January 2024 - November 2024

Conducted outbound calls to prospective and existing customers for follow-ups, sales, and service updates.
Maintained accurate call records and updated customer information in CRM systems. Achieved individual call and performance targets while maintaining professional communication standards. Leveraged Sprinklr CRM to track, manage, and analyze customer interactions across multiple channels.
Company industry:
Shipping
Job role:
Customer Service and Call Center

Education

University Of Jordan

January 2024

January 2024

Bachelor's degree, Foreign Languages

Jordan

Skills

time management
Expert
time management
Expert
communication
Expert
communication
Expert
Administration
Intermediate
Administration
Intermediate
Customer Service
Expert
Customer Service
Expert

Social profiles

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Certifications
HR Foundations: Core Human Resources
linkedin learning
Jan 2025
Human Resources: Understanding HR Systems Features and Benefits
linkedin learning
Jan 2025
Master Confident Presentations
linkedin learning
Jan 2025
Training
HR & Payroll Academy
Odoo
Jan 2026