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 Nadeen Zaraa, Call Center

Nadeen Zaraa

Call Center·Concentrix,

Kuwait

Diploma, Computer Studies And HRM

Work experience

Total years of experience: 1 years, 7 months

Call Center

October 2024 - February 2026

Concentrix,

Cairo, Egypt Hybrid

October 2024 - February 2026

• Handled customer and driver inquiries and complaints related to order experiences.
• Provided empathetic support to dissatisfied customers, ensuring issues are resolved promptly.
• Communicated effectively to maintain customer satisfaction and build trust.

Company industry:
Call Centers & Customer Care Outsourcing

Customer Service Agent

December 2023 - January 2024

Vodafone - Great Britain (UK)

London, United Kingdom Remote

December 2023 - January 2024

• Resolved billing and mobile service issues while ensuring timely and effective support.
• Provided technical assistance and troubleshooting for network and device-related problems.
• Supported sales by recommending suitable plans and services to customers.

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Education

HR Passport.

March 2026

March 2026

Diploma, Computer Studies And HRM

Egypt

Damietta University.

July 2023

July 2023

Bachelor's degree, Adult Education

Egypt

Skills

BILLING
Expert
BILLING
Expert
COORDINATING
Intermediate
COORDINATING
Intermediate
CROSS FUNCTIONAL INTEGRATION
Intermediate
CROSS FUNCTIONAL INTEGRATION
Intermediate
MARITIME MOBILE SERVICE IDENTITY
Intermediate
MARITIME MOBILE SERVICE IDENTITY
Intermediate
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
COMMUNICATIONS
Expert
COMMUNICATIONS
Expert
COMPLIANCE MANAGEMENT
Expert
COMPLIANCE MANAGEMENT
Expert
SALES
Expert
SALES
Expert
NETWORK TROUBLESHOOTING
Expert
NETWORK TROUBLESHOOTING
Expert
TECHNICAL ASSISTANCE
Expert
TECHNICAL ASSISTANCE
Expert
Secretarial
Expert
Secretarial
Expert
Teaching English
Expert
Teaching English
Expert
Translation
Expert
Translation
Expert
Data Entry
Expert
Data Entry
Expert

Languages

Arabic
Native Speaker
English
Expert

Training and Certifications

Certifications
Customer Service Leadership
Linkedin
Dec 2025
Customer Service Foundation
Linkedin
Dec 2025
HR communication in Today’s Fluid Workspace
Linkedin Learning
Dec 2025
Show credentials
Effective Leadership
Employability Skills Track
Employability Skills Track, Be Ready
How to Be HR Generalist