Presales Manager
SquareOne Technologies
مجموع سنوات الخبرة :17 years, 4 أشهر
b> EXPERTISE IN THE FOLLOWING PRODUCTS & SERVICES:
• Print Management Solutions (Equitrac, SafeCom, Ringdale, Pharos, Capella)
• Document Capture & Imaging Solutions (eCopy, OnBase Advanced Capture solutions (OCR, ICR, and Barcode)
• Enterprise Content Management
• Business Process Automation (WorkFlow)
• Messaging & Communications (RightFax, SMS)
KEY RESPONSIBILITIES :
• Hold discussions with customers to understand their exact needs and recommend the appropriate Enterprise Content Management (ECM) & Print Management solutions.
• Deliver impactful presentations before customers detailing solutions/services and their tangible benefits, answer queries satisfactorily, and support sales teams in closing deals.
• Ensure excellent service quality throughout the sales process, provide technical assistance to customers, and cultivate long term business relations.
• Monitor the market, identify solution sales opportunities, communicate and follow-up with potential customers and increase the customer base of the company.
• Work closely with the sales team to study feasibility of solution, define technical specifications and design solution in line with customer requirements.
• Develop and present ‘proof of concept’ to customers to verify level of performance and reliability, and demonstrate that solution meets requirements.
• Carry out demonstrations of tailored solutions before decision makers in client organizations, and explain the process for organization wide implementation.
• Respond promptly to technical glitches and issues, deploy support teams to resolve issues quickly.
• Responsible for all client engagements throughout the sales process, and ensuring that solution deployed meet expectations.
• Maintain updated product knowledge (ECM, PM and other products under the company’s portfolio).
EXPERTISE IN THE FOLLOWING PRODUCTS & SERVICES:
• Print Management Solutions (Equitrac, SafeCom, Ringdale, Pharos, Capella)
• Document Capture & Imaging Solutions (eCopy, OnBase Advanced Capture solutions (OCR, ICR, and Barcode)
• Enterprise Content Management
• Business Process Automation (WorkFlow)
• Messaging & Communications (RightFax, SMS)
KEY RESPONSIBILITIES:
• Managed all presales activities, liaised with sales, program/project managers, technical support and customer service teams to ensure that the solution developed met customer requirements.
• Responsible for end-to-end management of ECM, Document Capture & Imaging solutions projects - requirements gathering, technical specifications, solution development, testing and deployment.
• Conducted trainings for end-users and familiarized them fully with the system, oversaw technology transfer to customers.
• Established process flows, facilitated continuous learning by creating knowledge-base, libraries and technical documentation.
• Coordinated with principals for acquiring products to meet market demand, ensured early resolution on product queries.
• Monitored business processes, determined scope of improvement and leveraged technologies to enhance process efficiency, accuracy and productivity.
• Observed latest technical trends across products and services of interest to company, and provided information to the top management regarding suitable additions/modifications to the product portfolio.
• Assessed risk associated with projects, conducted cost/benefit analysis, and recommended solution development accordingly.
• Reviewed new technologies and their compatibility with business processes, automated business processes by implementing these technologies.
EXPERTISE IN THE FOLLOWING PRODUCTS & SERVICES:
• Print Management Solutions (Equitrac, SafeCom, Ringdale, Pharos, Capella)
• Messaging & Communications (RightFax, SMS)
• Enterprise Anti-Virus & Network Access Control (Sophos)
KEY RESPONSIBILITIES:
• Assessed customer requirements and led projects for the deployment of Security, Communication & Print Management solutions.
• Managed the technical support team and provided post implementation support to customers, resolved technical issues within assigned deadlines.
• Maintained current knowledge of state-of-the-art products, solutions and software, and reviewed feasibility of their deployment across business processes.
• Provided orientation and training to end users/customers on various applications deployed, resolved their queries and enabled them to derive maximum benefit from the solution deployed.
• Developed and presented ‘proof of concept’ to customers to verify level of performance and reliability, and demonstrate that solution will meet requirements.
KEY RESPONSIBILITIES:
• Developed / upgraded the IT network in collaboration with the IT Manager after assessing long term capacity needs; configured and maintained LAN and WAN.
• Responsible for server administration, created and managed user accounts using Active Directory, set permissions for network access as per the IT policy.
• Oversaw Windows 2003 servers administration (configuration, maintenance, troubleshooting); administered network devices such as routers, hubs, switches and other hardware.
• Monitored system parameters and ensured that system performance was satisfactory; carried out disaster recovery planning and implemented data-backup schedules to prevent data loss during contingencies.
• Ensured network security by installing adequate security tools and anti-virus software; upgraded tools as needed to provide protection against malware, spam, and other online threats.
• Monitored logs and online activity/web usage by employees; verified compliance with the company’s IT policy and notified policy violations to the IT Manager.
• Ensured all applications ran satisfactorily and handled application upgrades, supervised troubleshooting of applications and provided reliable technical support for network services.
• Conducted technical trainings for users, improved their skills and enabled them to make efficient use of the systems.
PREVIOUS ASSIGNMENTS:
• Jun 2004 - Oct 2006: Trainee, OGERO Telecom, Lebanon
