Senior sales associate
Rivoli group ( Mont Blanc Boutique )
Total years of experience :6 years, 6 Months
Welcoming the clients and greeting them with the warm welcome.
Discovering the clients and see his needs.
Using body language to make the client feels that I really care about him.
Presenting my brand collections and romancing it.
Describing products using features and benefits.
Keeping in touch with the clients and update them with any news.
Making the up sale and the cross sale to achieve the target.
Keeping the boutique clean and neat.
All the knowledge about my stock and the promotions.
Taking care about the repairs reports and manage all the STN in and out.
Making the gifts wrapping nicely and beautiful.
Welcoming the customers by greeting, offering them assistance.
Directing customers by escorting them to racks and counters; suggesting items.
Advising customers by providing information on products.Helping the customer make selections by building customer confidence; offering suggestions and opinions.
Documents sale by creating or updating customer profile records.Processes payments by totaling purchases; processing checks, cash, and store or other credit cards.
Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.
Contributes to team effort by accomplishing related results as needed.
Meeting and greeting customers when they enter the shop.
Operating the till and handling financial transactions.
Answering queries from shoppers.
Receiving deliveries from suppliers.
Reporting any issues of concern to senior managers.
Checking and replenishing stock on displays.
Undertaking cleaning and housekeeping duties.
Getting items from the stock room.
Ensuring the aisles are kept clear for health & safety reasons.
Disposing of any discarded litter and wrappings.
Helping customers to find different products within the store.
touristic guide diploma
Baccalaureate degree in economics @management- June 2006-Tunis
