نادر fadllalh

IT Technical Support Engineer في Ministry of Health

• السودان - الخرطوم
• يونيو 2007 إلى مارس 2009

GTFS- Abu Dhabi Municipality
Technical Support Engineer
 Installing and configuring computer hardware, operating systems and applications.
 Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to second or third level in accordance with Help Desk escalation processes.
 Monitoring and maintaining computer systems and networks.
 Supporting staff/clients through a series of actions either face to face, over the telephone and remotely resolve issues.
 Troubleshooting system and network problems and diagnosing and solving hardware/software faults.
 Replacing parts as required.
 Providing support, including procedural documentation and relevant reports.
 Knowledge of Active directory (Setting up new users' accounts and profiles and dealing with password issues).
 Resolve Internet issues(browser, connections)
 Outlook emails configuration, archive, backup
 Printers(troubleshooting, installation for direct and network printers)
 troubleshooting desktop and laptop issues
 Supporting Samsung mobiles
 Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers.
 Use HP service Desk Manager for tracking user’s incidents and requests and resolve.
 Update and upgrade and download software, hardware drivers.
 Support the following technologies: Microsoft Office (2003, 2007, 2010, and 2013), Outlook, Word, Excel, Access, Windows XP, Windows7, networked copiers, NIC’s, basic LAN/WAN connectivity, routers, and switches and others as assigned.
 Responding within agreed time limits to call-outs.
IT Support Engineer NAQA Electronics
Support staff/clients through a series of actions either face to face or over the telephone to help set up systems or resolve issues.
Install and configuring computer hardware operating systems and applications.
Troubleshooting system and network problems and diagnosing and solving hardware/software faults.
Replacing parts as required.
Providing support, including procedural documentation and relevant reports.
Anti -virus (installation, update, scan)
Setting up new users' accounts and profiles and dealing with password issues.
Working continuously on a task until completion (or referral to third parties, if appropriate).
Prioritizing and managing many open cases at one time.
Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers.
CCTV System
Camera System
IT Technical Support Engineer
Ministry of Health
Diagnose and resolve technical issues.
Undertake small to medium-sized IT projects as instructed by the IT Manager.
Support and maintain Microsoft Office.
Setting up and configuring new laptops and desktops.
Install authorized software to laptops and desktops.
Outlook -Email configuration, backup and resolve issue
Antivirus installation to all desktops and laptops.
Fault-finding to laptops and desktops.
Completing internal user moves including phones.
Experience with TCP/IP and general networking issues
Ensure all logs for equipment and users are maintained.
Active directory accounts and password issues.
Printer troubleshooting, and installations
Resolve technical problems with LAN, WAN, and other systems.
Install computer peripherals for users.
Install and configuring and upgrade computer hardware /software and applications.
Prepare documents, meeting materials and correspondence
Perform basic administrative support duties as required to meet specific operational objectives
Perform miscellaneous job-related duties as assigned by the IT Manager
Attend the Spring Convention to provide IT support
Provide assistance and support to colleagues in IT-related matters
Ensure that a high level of customer service and support is provided to all internal and external customers