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Nader Idkeidek, Digital & Technology Manager

Nader Idkeidek

Digital & Technology Manager·Insurance Broker

Jordan

Bachelor's degree, Computer And Cognitive Sciences

Work experience

Total years of experience: 11 years, 3 months

Digital & Technology Manager

January 2022 - January 2023

Insurance Broker

Dubai, United Arab Emirates

January 2022 - January 2023

• Led digital and technology initiatives supporting consumer-facing
insurance services and internal platforms.
• Managed rollout of digital services across stakeholders, aligning
solutions with regulatory and market requirements. Oversaw end-to-end project execution including planning, UAT, go
live, and post-implementation review. Collaborated with business, marketing, and operations teams to
enhance digital customer journeys and service adoption. Monitored system performance, service KPIs, and user feedback to
drive continuous improvement.
• Coordinated vendors and technology partners to deliver scalable
digital solutions.

Company industry:
Insurance & TPA

IT Manager / Digital Programs Lead

January 2007 - January 2012

Solidarity Alliance Insurance Company

Damascus, Syria

January 2007 - January 2012

• Led large-scale digital system implementations for core insurance
operations serving retail and corporate customers.
• Managed full project lifecycle including planning, configuration,
UAT, rollout, and post-implementation optimization.
• Localized digital platforms to comply with regulatory and market
requirements.
• Developed management dashboards and KPIs to monitor system
usage, performance, and business impact.
• Led cross-functional teams across business, IT, and external
vendors.

Company industry:
Insurance & TPA

Senior Data Analyst / Digital Systems Lead

January 2003 - January 2006

World Food Programme (WFP)

Amman, Jordan

January 2003 - January 2006

• Led development of data-driven digital tools supporting large-scale
operational and financial workflows.
• Designed integrated systems improving speed, transparency, and
user experience for internal stakeholders.
• Produced analytical reports and performance indicators used by
senior management.
• Coordinated across multiple countries and headquarters to support
system rollout and adoption.

Company industry:
Non-profit Organization

IT Manager & Assistant to General Manager

January 2001 - January 2006

Golden Mobile – NOKIA Distributor

Amman, Jordan Hybrid

January 2001 - January 2006

• Supported digital and commercial initiatives related to consumer
mobile products and services.
• Coordinated promotional and technology-driven campaigns with
regional partners.
• Led launch of the companys digital presence and supported
customer engagement initiatives.

Company industry:
Retail & Wholesale

Education

Al Yarmouk University College

September 1993

September 1993

Bachelor's degree, Computer And Cognitive Sciences

Jordan

GPA (percentage): 70%

GPA (percentage): 70%

Skills

BUSINESS STRATEGIES

Intermediate

CORPORATE SECURITY

Intermediate

CUSTOMER EXPERIENCE STRATEGY CX

Intermediate

CUSTOMER SERVICE

Intermediate

DIGITAL TRANSFORMATION

Intermediate

ENTERPRISE APPLICATION SOFTWARE

Intermediate

INNOVATION

Intermediate

LEADERSHIP

Intermediate

REVENUE GROWTH

Intermediate

WEB APPLICATIONS

Intermediate

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Certifications
Project Management, Agile, Change Management, and Process Optimization – Practical

Hobbies and interests

Drawing