IT Support Specialist
RHU
Total years of experience :13 years, 7 Months
• Provide first level help desk support and assist with second level help desk support.
• Provide technical support to internal employees, students and for the offices, labs by responding to the ticketing system and calls.
• Support the networking team on network infrastructure issues.
• Experienced in managing the WIFI infrastructure (SonicWall).
• Managing the EPO suite by McAfee (update patches, push agents-antivirus).
• Installing and configuring computer hardware, software, OS, systems, networks, printers, and scanners
• Repairing and replacing Hardware equipment as necessary
• Experienced in IOS imaging tools
• Maintain (patches, updates and fixes) software used on desktop systems including OS, anti-virus and malware protection
• Set up/remove/modify user accounts and reset passwords
• Experienced in using Windows 10, Active Directory, Fileserver, Print server and Office 365 tasks
• Track and update IT inventory
• Work with vendors to help resolve technical issues
• Ability to multi-task, prioritize assignments, and work independently on assigned duties
Outsourced to King Abdullah City for Atomic and Renewable Energy K●A●CARE to handle and manage the internal platform for the MISHKAT exhibition and employees besides on the visits for the outsourcing projects mentioned in the SLA.
● Provide L1and L2 support to end users and other multimedia support.
● Manage and respond to daily support ticketing system with all the technical support solutions for the internal users and external projects.
● Administrating Server services tasks, Active Directory and Group Policies, Microsoft Exchange, E-mail, troubleshooting, office 365, Virtualization platform maintenance/infrastructure (Hyper-V)
● Troubleshooting windows OS environment, Antivirus/Anti-malware software’s, drivers’ installations, Printer’s
● Upgrade and install approved software (Focus financial software, Visual Soft Innvo Base Cloud …) for end-users
● Install and manage access control for attendance time and security entrance
● Monitor network performance
● Perform system backup operations, and users backup
● Organize the internal system to improve and secure the data information
● Coordination with all IT suppliers to ensure better purchase service delivery
● Identify and understand clients’ business and technical requirements and design and scope a suitable solution for the client
• Installing Financial Software (Oracle based system) in over 300 municipalities plus daily support, availability and training the employees on the software.
• Perform data backups and disaster recovery operations.
• Installing OS and troubleshooting windows.
• Hardware and software Sales for municipalities.
• Provide IT solutions for municipalities from servers to backup servers.
• Working as a backend technician responsible for providing full IT support and network problems solutions for customers and companies.
• Hardware and Software Maintenance.
• Troubleshoot with our NSP, Zain TRM, Zain power Team to solve any IP Path, E1 links and Power issues.
• Commission and integrate the 3G Node-B sites (Macro 3G-N, Macro 3G-Nx, Fiber 3G-n, and Fiber 3G-Nx)
• Configured different types of 3G cabinets using scripts and contact the NSP to ensure the process updated is working.
• Bachelor of Science degree in Management Information Systems • Major courses: Project Management, Enterprise systems, MIS I-II, Systems Analysis & Design For Business, Operation Management, Database Management Systems For Business.