نادر مصطفى, Sales Team Leader

نادر مصطفى

Sales Team Leader

Brilliance Business School

البلد
مصر - القاهرة
التعليم
بكالوريوس, EUROPEAN CIVILIZATION
الخبرات
10 years, 0 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :10 years, 0 أشهر

Sales Team Leader في Brilliance Business School
  • مصر - القاهرة
  • أشغل هذه الوظيفة منذ أبريل 2020

Handling customers inquiries through the phone -Recommend the good school program to the clients. -Help the corp-orates to develop their employees by diplomas / Masters / Doctorate. -Settle the new leads to the team and follow the results at the end of the day. -Train the new comers and present the reports about them during the training period to know who’ll

Travel Consultant في Almosafer
  • مصر - القاهرة
  • أبريل 2017 إلى مارس 2020

-Handling customers inquiries through the phone -Booking a Flight trips through Galileo and SabreSystem. -Make a packages around the world as per customer need.

Customer Service Representative في Commercial international bank
  • مصر - القاهرة
  • مايو 2016 إلى أبريل 2017

Handling customer’s inquiries through the phone in. -Recording Complaints in Oracle System and following up with customer. -Handing customer inquiries by using T24 System for accounts inquiries, EMP for Credit card inquiries, Euro net for Debit card inquiries and E-Care for E-Banking inquiries.

Customer Service Representative في Ahli United Bank- Egypt
  • مصر - القاهرة
  • مارس 2015 إلى مايو 2016

-Handling customers inquiries through the phone -Recording Complaints and following up with customer -Handing customer inquiries by using Equation system for accounts inquiries, EMP for Credit card inquiries, Euro net for Debit card inquiries and E-Care for E-Banking inquiries.

Customer Service Representative في Samsung
  • مصر - القاهرة
  • يونيو 2014 إلى مارس 2015

Answering customers inquiries by the phone -Filling customers data through CRM System -Recording Complaints and following up with customer -Creating weekly schedules for three accounts (RITI - SAMSUNG - GROUP TWO) -Calculating KPI’S including (UTILIZATION - PERFORMANCE)

الخلفية التعليمية

بكالوريوس, EUROPEAN CIVILIZATION
  • في جامعه عين شمس
  • يونيو 2014

Study ancient European civilization with English language. Also study Italian - Latin - Greek languages.

Specialties & Skills

Career Advising
Travel Planning
Community Banking
B2B Sales
Staff Training
communication
leadership
time management
Showing Consistency
Negotiator
Innovate and Inspire

اللغات

الانجليزية
متوسط

التدريب و الشهادات

Mini MBA Diploma (الشهادة)
تاريخ الدورة:
November 2020

الهوايات

  • Reading
    reading more than 15 books in business field .